Our client, a global technology and consulting services organization, is seeking a TrakSYS Support Engineer to join their team.
Role: TrakSYS Support Engineer
Work Location: Richmond, VA
Background and Meet and Greet: MANDATORY
Job Description
The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.
Key Responsibilities
- Provide Level 1 / Level 2 Support for TrakSYS MES application.
- Monitor system performance and ensure continuous up time.
- Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users.
- Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy.
- Troubleshoot TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., BlueYonder), and PLCs (e.g., KepServer OPC).
- Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes.
- Handle incident management and services requests through ticketing tools e.g., ServiceNow.
- Maintain support documentation, change logs, and knowledge base articles.
- Track SLAs, KPIs, and recurring issues for continuous improvement.
- Support scheduled maintenance, upgrades, and deployments.
Mandatory Skills and Skill Proficiencies Required
- Hands on experience on TrakSYS MES (version 12 is a plus).
- Understanding of TrakSYS architecture and core configurations.
- Knowledge of C#/.Net, JavaScript, HTML and CSS.
- Knowledge of SQL Server (queries, stored procedures).
- Knowledge of IIS, Windows Server, and network basics.
- Strong analytical and problem-solving skills.
- Good communication skills.
Additional Requirements
These positions will involve working night shifts and may also require travel between the two sites (Richmond, VA & Hopkinsville, KY as needed).
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
