Now recruiting due to business expansion!
Join our rapidly expanding entertainment company as we introduce one of our newest projects, a Japanese Food Hall!
Overview:
The General Manager (GM) is responsible for leading the operations, profitability, team development, and guest satisfaction for a Japanese cuisine food hall comprising up to 14 unique stalls. The GM will ensure the entire food hall reflects exceptional quality, efficiency, cultural authenticity, and a seamless guest experience across diverse Japanese food concepts such as ramen, curry, yakitori, udon, and more. They will proactively lead the store to ensure achievement of business goals in revenues, expense, profitability, customer satisfaction, inventory shrinkage, and employee morale.
Essential Duties:
- Lead daily and long-term food hall operations, ensuring alignment with sales, labor, and cost targets.
- Drive food hall-wide revenue through effective implementation of promotions, guest experience strategies, and team accountability.
- Audit department managers to ensure all stalls comply with health, safety, and operational standards.
- Build cross-functional leadership by training managers, supervisors, and staff in customer service, Japanese food standards, and operational efficiency.
- Oversee accurate preparation of reports: sales, COGS, labor, and inventory for corporate review.
- Create managers’ monthly schedule & audit department schedules
- Provide store operations and personnel budget plan to Executive Management for review and approval.
- Prepare and present performance evaluations and counseling notices to direct reports.
- Know and understand all store employee job responsibilities.
- Performs special projects and other miscellaneous duties as assigned by DM, RDO, or Executive Management Team.
- Monitor stall-level compliance with alcohol service laws, food safety, and labor regulations.
- Regularly audit till management, transactions, refunds, and vendor-specific compliance.
- Oversee implementation of corporate directives, brand guidelines, and standard operating procedures.
- Handle escalated customer issues and support guest recovery with empathy and professionalism.
Human Resources:
- Build a high-performing, diverse team that respects hospitality standards.
- Lead onboarding and training for new managers and stall employees.
- Conduct employee evaluations and maintain a strong culture of accountability.
- Monitor store staffing on a daily basis to ensure each department is adequately staffed.
Auditing:
- Audit refund and/or credits against itemized sales from previous day.
- Audit cash drawers and transactions.
- Audit and track special events.
- Assist with creating Daily Audit Report with sales information and auditing discoveries for executive management.
- Research problems discovered during audits.
Safety, Loss Prevention and Procedural Compliance:
- Assist with administering IIPP procedures, Safety Program and procedures.
- Assist with curbing internal and external theft.
- Ensure satisfactory maintenance, appearance and condition of assigned facilities to
- comply with security, safety and environmental codes and ordinances.
- Enforce compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
- Comply with all OSHA requirements.
Non-Essential Duties:
- Contributes to improvement or more efficient and less expensive ways and means in store processes
- Assists in the research and development of resources that create timely and efficient store workflow
- Performs special projects and other miscellaneous duties as assigned by Executive Management
- Assist with maintaining store IIPP and OSHA records
- Maintains high ethical standards in the work place
- Reports all irregular issues and problems to Executive Management for solution
- Maintains good communication with all workers including outside contacts
- Complies and maintains confidentiality of all company policies and procedures
Qualifications:
- Bachelor's degree preferred but not required.
- 3+ years of general management experience in food halls, food courts, or Japanese restaurant environments.
- Strong working knowledge of Japanese cuisine and food service practices.
- Proven ability to manage multi-unit or multi-vendor teams.
- Certified or willing to obtain local food manager and alcohol certifications.
Work Environment:
While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected. The noise level in the work environment is usually loud.
Physical Demands:
While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Company Description
Round1 Bowling & Arcade prides itself on offering guests ALL the fun under 1 roof. Guests can look forward to safe family fun or friendly competition with activities ranging from bowling, arcade games (Including exclusive Japan imports), 100+ crane machines, professional-grade billiards, Karaoke, and more. Additionally, Round1 also offers a variety of favorite snack foods - such as pizzas, wings, ice cream - a new menu with Japanese food classics, and a bar with beer and other selections. Come on in and enjoy new ways to play and hang out. There’s enough room for everyone, so bring your friends, family, and kids.
In 2008, Round One Entertainment Japan began looking overseas to the United States for more growth and expansion. In 2010, the company opened its first U.S. location in the Los Angeles suburb of City of Industry, California. The biggest challenge for the company at that time was that “Round One Entertainment” was an unknown entity in the U.S. But within a few years, Round One quickly opened up its second, third, and fourth locations in California and now has over 50 locations across the U.S. opened or planning to open.
Round One USA, the U.S. branch of Round One Entertainment, has been continuing to grow rapidly nationwide since 2014. We position ourselves differently from our competitors by offering a wide variety of activities including our Kids Play Zone (an indoor playground area for the kids) and Spo-cha concept. Targeting a wide range of customers from young children to the elderly, Round One continues to grow rapidly in the U.S. market.
As the number of Round One stores increase, sales and revenue have been quickly increasing as well. Through our new store expansions, Round One quickly building a solid brand awareness throughout the U.S. This type of approach to spread awareness of Round One is vital in becoming a national brand in the entertainment and amusement industry.
