Overview:
We are seeking a motivated L1–L2 Help Desk Technician to provide technical support for a diverse client base. This role is ideal for someone with strong troubleshooting skills and experience supporting small to mid-sized business environments in an MSP setting.
Responsibilities:
- Provide Tier 1–2 support via phone, email, and ticketing system
- Troubleshoot hardware, software, and network issues (Windows, Microsoft 365, basic networking)
- Manage user accounts, permissions, and devices (Active Directory, Azure AD, Intune)
- Escalate complex issues to senior engineers as needed
- Document ticket activity and maintain accurate client records
- Support onboarding/offboarding, system setups, and endpoint management
Requirements:
- 1–3+ years of IT support experience (MSP experience preferred)
- Strong knowledge of Windows OS, Microsoft 365, and basic networking (DNS, DHCP, TCP/IP)
- Experience with ticketing systems and remote support tools
- Excellent communication and customer service skills
- Ability to prioritize and manage multiple client issues
Nice-to-Have:
- Exposure to Azure, firewalls, or backup solutions
- IT certifications (CompTIA A+, Network+, Microsoft)
Compensation:
Competitive salary + benefits, PTO, and growth opportunities within a fast-paced MSP environment.
