Position Summary

The HR Generalist serves as a strategic partner to Operations and Clinical leadership, driving people strategies that directly support business performance, team engagement, and retention. This role is highly field-facing and execution-oriented, focused on enabling Office Managers, Managing Dentists, and Regional leaders to lead their teams effectively.

The HR Generalist will also play a key role in targeted recruitment efforts, specifically supporting the hiring of Office Managers and other high-impact, value-added positions, ensuring alignment with organizational culture, leadership expectations, and operational needs.

This role requires regular travel to the offices they support and active participation in the HR integration of newly acquired practices, ensuring a seamless transition into company systems, culture, and people processes. Regional assignment and support will be determined based on HR strategy and subject to change based on business need/demand.

Key Responsibilities

Strategic Business Partnership
Partner closely with Regional Managers, Office Managers, and Clinical Leadership to align people strategies with business goals
Act as a trusted advisor on organizational effectiveness, team structure, and leadership capability
Support execution of key initiatives (e.g., Hygiene Excellence, performance management rollout, leadership model consistency)
Drive accountability and consistency in leadership behaviors across offices
Talent Management & Employee Relations
Support employee relations matters with a balanced, objective, and solutions-oriented approach
Coach leaders on performance management, feedback delivery, and team dynamics
Partner with leadership on corrective action, investigations, and documentation
Ensure consistent application of policies, compliance standards, and company values
Retention & Engagement
Conduct proactive stay interviews across key roles (clinical and operations) to identify risks and opportunities via direction from clinical and operations
Analyze turnover trends and partner with leadership on action plans
Support engagement initiatives aligned with company culture and values
Reinforce leadership accountability in creating strong team environments
Performance Enablement
Equip Office Managers and field leaders with tools and training to independently drive team performance
Support rollout and adoption of performance management processes (via Paycom)
Partner on goal setting, performance calibration, and talent reviews
Reinforce a culture of accountability, business-minded thinking, and results
Recruitment Support (Targeted Roles)
Partner with Talent Acquisition to support hiring of Office Managers and other critical, high-impact roles
Participate in candidate screening, interviewing, and selection for leadership-level positions
Ensure candidates align with company culture, leadership expectations, and operational needs
Provide market insight and feedback on talent availability, compensation expectations, and hiring challenges
Support hiring managers in making strong, timely hiring decisions
Organizational Development & Leadership Support
Coach and develop Office Managers and emerging leaders to strengthen leadership capability
Support implementation of leadership models (e.g., Managing Dentist + OM + Lead RDH triad)
Reinforce expectations around accountability, communication, and team leadership
Partner with HR leadership on training and development initiatives
HR Integration & Field Support
Support the HR integration of newly acquired practices, including onboarding, policy alignment, and cultural integration
Partner cross-functionally with Operations, Clinical, IT, and Finance to ensure a smooth transition
Provide on-site support during integrations to drive consistency and team engagement
Build trust with newly onboarded teams and reinforce company values, expectations, and resources
Ensure accurate setup and adoption of HR systems, processes, and compliance standards
HR Operations & Compliance
Ensure compliance with federal, state, and company policies and employment laws
Maintain accurate documentation and support audits as needed
Drive consistency and operational discipline across all locations

Qualifications

Bachelor's degree in Human Resources, Business Administration, or related field
3-6+ years of HR experience, preferably in a multi-site or field-based environment (healthcare or dental preferred)
Strong experience in employee relations, coaching, and performance management
Experience supporting or partnering on recruitment for leadership roles
Experience supporting integrations, onboarding, or change management initiatives preferred
Ability to travel regularly to supported office locations (1 x a quarter or as needed)
Ability to influence without authority and build strong cross-functional relationships
Strong business acumen with the ability to connect people strategy to performance outcomes

CORE COMPETENCIES

Business Partnership - Understands operational drivers and aligns HR support accordingly
Coaching & Influence - Effectively guides leaders at all levels
Execution Excellence - Drives initiatives with discipline and follow-through
Objectivity & Judgment - Handles sensitive situations with professionalism and balance
Accountability Mindset - Promotes ownership and results-driven behaviors
Collaboration - Works cross-functionally with Clinical, Operations, and Finance

Riccobene Associates Family Dentistry

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HR Generalist