JOB SUMMARY
Supports the successful execution of all operions in the hotel operions departments (may include Front Office, Business Center, Recreion/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee sisfaction and maximize the financial performance of the department. Ensures th standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Educion and Experience
• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or reled professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administrion, or reled major; 2 years experience in the guest services, front desk, housekeeping, or reled professional area.
CORE WORK ACTIVITIES
Supporting Operions Team
• Ensures th goals are being transled to the team as they rele to guest tracking and productivity.
• Understands employee and guest sisfaction results and communices game plans to address need areas and expand on the strengths.
• Assists in ensuring th the team has the capabilities to meet expections.
• Leads by example demonstring self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expections, and exceeding them.
Supporting Property Operions Function(s)
• Follows property specific second effort and recovery plan.
• Publishes all guest sisfaction results in a timely fashion including all guest sisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees all times.
• Communices/updes all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.
Managing and Monitoring Activities th Affect the Guest Experience
• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.
Assisting in Managing Profitability
• Assists in performing required annual Quality audit with GM & RD.
• Ensures a viable key control program is in place.
• Understands financial stements, sales and activity reports, and other performance da.
Conducting Human Resources Activities
• Interviews and assists in making hiring decisions.
• Receives hiring recommendions from team supervisors.
• Ensures orientions for new team members are thorough and completed in a timely fashion.
Residence Inn by Marriott helps guests thrive while on long stays so they can perform their best. Spacious suites with full kitchens offer the comforts of the modern home, while associes provide service with a human touch to business and leisure travelers alike. Working Residence Inn, you will build relionships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott Internional. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
