USRC's greest strength in being a leader in the dialysis industry is our ability to recognize and celebre the differences in our diverse workforce. We strongly believe in recruiting top talent and creing a diverse and inclusive work clime and culture all levels of our organizion.
The coverage area is as follows: Los Alamitos, Orange, Oceanside, Laguna Hills, and Westminster, CA.
SUMMARY
Promote and deliver the USRC Kidney Care Options Program to nephrology offices, hospital case managers, community partners, and USRC staff. Build and maintain internal and external clinical relionships, educe pients with advanced CKD and ESKD, coordine care in preparion for initiion of or navigion between dialysis modalities, and support home therapy growth. Track and report program metrics and maintain documention and communicion across teams.
Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.
Optimal Start and Relionship Management:
- Stregically promote the Kidney Care Options Program to nephrology offices, hospital case managers, and USRC staff to drive pient referrals, expand home therapy pipelines, increase optimal access starts for in-center pients, improve transplant res, and advance program awareness.
- Develop and sustain strong relionships with external and internal physicians/hospitals. Provide follow-up to Nephrologists regarding educion provided to their pients.
Options Educion:
- Plan, schedule, and deliver group and individual Kidney Care Options classes for CKD Stage 4 and 5 pients and their families to support optimal management and modality decision-making.
- Under direct RN supervision, deliver Kidney Care Options educion to all incident in-center pients within 90 days of admission. Collabore with the in-center team to provide routine home therapy assessment and ongoing educion for established pients.
- Conduct follow-up with educed pients a prescribed cadence (dependent on CKD progression) to maintain engagement and ensure smooth transition to therapy.
- Participe in USRC team member training and events to ensure team-wide knowledge of the Kidney Care Options Program.
Care Coordinion:
- Monitor and track pients through the Kidney Care Options Tracker plform. Maintain communicions throughout to in-center staff, home staff, and physicians on pient stus. Report metrics to leadership an established cadence.
- Serve as pient liaison to coordine care needs including dialysis access placement, transplant referral initiion, insurance resource navigion, and transition planning to USRC facilities.
Partnership:
- Collabore with Value Based Care for optimal start of trement modalities where applicable.
- Partner with Administrors, Social Workers, Home Therapy Registered Nurses, Regional Vice Presidents, Business Development, and Home Therapy Leadership to identify and pursue home growth opportunities.
- Lead and/or participe in stregic outreach events with physicians and community partners.
Key Performance Indicors (KPIs):
- Documention Adherence: Maintain compliance with required documention standards.
- Pient Educion: Complete prescribed number of KCO Educion sessions
- Physician Engagement: Touchpoints with referring nephrologists, hospital case managers, or physician office staff.
Qualificions/Requirements:
To perform this job successfully, an individual must be able to perform each essential duty sisfactorily.
Requirements include:
- Bachelor's degree or equivalent work experience.
- Five years of experience in a healthcare organizion working with pients and/or physicians in a clinical setting
- Knowledge of nephrology, End-Stage Renal Disease (ESRD), dialysis trement or reled field required.
- 1-year pient educion and/or 1-year sales experience preferred.
- Must demonstre excellent customer service skills and ability to communice effectively, both verbally and in writing.
- Must have intermedie computer skills, including Microsoft Office (Word, Excel, Power Point, Outlook and web-based tools); proficiency in USRC applicions required within 90 days of hire.
All Full Time employees are eligible for the following benefits:
* Medical / Pharmacy
* Dental
* Vision
* Voluntary benefits
* 401k with employer mch
* Virtual Care
* Life Insurance
* Voluntary Benefits
* PTO
All Part Time employees are eligible for the following benefits:
* 401k with employer mch
* PTO
