The Opportunity:
The Partnership Success Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives, and initiatives for acute or physician revenue cycle activities. This role forms and nurtures relationships with clients, influences and directs operations, and ensures results are consistently delivered. The Director communicates organizational values and positive leadership to all associates and is accountable for client performance expectations. Position is responsible for <$1B net revenue or <5 facilities under management.
Articulate plans with client deliverables, timelines, outcomes, and actions, and monitor bad debt and process improvements in key areas.
Identifies gaps in client support or performance and proposes solutions to drive improvement.
Builds relationships and organizational alignment, influences decisions, and engages onsite operational teams to drive results.
Participates and leads program-level meetings with stakeholders, working closely with CFO and client leadership to support analysis, reporting, and service line development.
Acts as a revenue cycle expert, ensuring prompt communication of changes related to payer policies, contracting, regulatory updates, and compliance requirements.
Assists client leadership in understanding revenue cycle processes, metrics, tools, and reports.
Facilitates monthly client meetings to review operations performance, strategic initiatives, partnership opportunities, and escalated support needs.
Qualifications & ExperienceProfessional Background
Experience within FrontEnd, Middle Revenue Cycle (e.g., CDI, Utilization Management, Physician Advisory, Coding), and/or BackEnd Revenue Cycle Operations.
Consultative & Analytical Expertise
Demonstrated ability to understand operational workflows and objectives while extracting insights and improvement opportunities from underlying data.
Strong communication skills with the ability to clearly articulate trends, issues, and recommendations to operational leaders and executive stakeholders.
Skills & Knowledge
Experience in clientfacing or stakeholderfacing roles.
Technical capabilities such asPower BI, SQL, and/or Pythonare preferred.
Travel
This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
Join an award-winning company
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle [redacted]
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, [redacted]
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Associate Benefits We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
