The Opportunity:
The Partnership Success Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives, and initiatives for acute or physician revenue cycle activities. This role forms and nurtures relationships with clients, influences and directs operations, and ensures results are consistently delivered. The Director communicates organizational values and positive leadership to all associates and is accountable for client performance expectations. Position is responsible for <$1B net revenue or <5 facilities under management.
Articulate plans with client deliverables, timelines, outcomes, and actions, and monitor bad debt and process improvements in key areas.
Identifies gaps in client support or performance and proposes solutions to drive improvement.
Builds relationships and organizational alignment, influences decisions, and engages onsite operational teams to drive results.
Participates and leads program-level meetings with stakeholders, working closely with CFO and client leadership to support analysis, reporting, and service line development.
Acts as a revenue cycle expert, ensuring prompt communication of changes related to payer policies, contracting, regulatory updates, and compliance requirements.
Assists client leadership in understanding revenue cycle processes, metrics, tools, and reports.
Facilitates monthly client meetings to review operations performance, strategic initiatives, partnership opportunities, and escalated support needs.
Qualifications & ExperienceProfessional Background
Experience within FrontEnd, Middle Revenue Cycle (e.g., CDI, Utilization Management, Physician Advisory, Coding), and/or BackEnd Revenue Cycle Operations.
Consultative & Analytical Expertise
Demonstrated ability to understand operational workflows and objectives while extracting insights and improvement opportunities from underlying data.
Strong communication skills with the ability to clearly articulate trends, issues, and recommendations to operational leaders and executive stakeholders.
Skills & Knowledge
Experience in clientfacing or stakeholderfacing roles.
Technical capabilities such as Power BI, SQL, and/or Python are preferred.
Travel
This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
What Success Looks Like at Ensemble
Clients consistently achieve targeted financial and operational outcomes
Revenue cycle operations are stable, compliant, and continuously improving
Teams are engaged, developed, and accountable to performance standards
Client relationships are trusted, transparent, and durable
Risks and issues are identified early and resolved effectively
