Job Overview
The Technical Customer Service Representative at CJ 4DPLEX act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that exhibitor partner faces with accuracy and efficiency. A Technical Service Representative is highly skilled, handling inbound / outbound phone calls and email requests using a friendly, helpful and professional approach. The ideal candidate is a quick learner with strong communication and interpersonal skills required to resolve any issues with a customer-first business mentality. Serving as the voice and face of our company, the Technical Service Representative will be integral in reinforcing CJ 4DPLEX’s reputation for exceptional customer service.
ESSENTIAL DUTIES and RESPONSIBLITIES:
- Build expert, dynamic knowledge of the 4DX and SCREENX hardware and software systems
- Respond quickly, professionally, and accurately to customer inquiries regarding equipment failures, complaints, spare parts order and warranty.
- Resolve tickets from exhibitors regarding operation of 4DX and SCREENX theatres.
- Guide the client through technical troubleshooting and testing processes.
- Conduct research with available resources to satisfy customer inquiries.
- Consult with clients to determine appropriate hardware and software needs and process purchase orders.
- Gather data to identify and evaluate technical purchasing options.
- Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review.
SKILLS and QUALIFICATIONS:
- Ability to focus on and act to deliver high customer satisfaction.
- Basic knowledge of networking principles and operating systems.
- Technologically literate and open to learn new technologies.
- Excellent problem-solving and troubleshooting skills.
- Must have strong communication skills, including active listening and clear articulation.
- Ability to effectively multitask, prioritize and execute tasks in a high-pressure environment
- Ability to solve problems, alleviate conflicts, and escalate tactfully.
- Ability to collaborate in a corporate environment with process improvement mindset.
EDUCATION, EXPERIENCE and LICENSE REQUIREMENTS:
- Some college or above is a plus.
- Prior experience working helpdesk / call-center environment.
- Prior experience in technical support, on-site technical installation/support a plus
- Prior experience in multi-cultural working environment a plus
- Speak English at idiomatic level
- Bilingual (Korean, Spanish) a plus
- Full-time availability for a flexible schedule including nights, weekends, and holidays.
CJ 4DPLEX is a leading, next-generation cinema technology company, headquartered in Seoul with international offices in Los Angeles and Beijing. The company has created innovative film technologies for theaters worldwide that include SCREENX and 4DX, for consumers to experience films in ways that were never before possible. CJ 4DPLEX is a part of the CJ Group conglomerate that also includes entertainment powerhouses CJ CGV, the fifth largest theater chain in the world, and CJ ENM (CJ Entertainment & Media), who produced the Academy Award®, Golden Globe® and SAG Awards winning film, “Parasite” and most recently acquired the global content studio, Fifth Season (Endeavor Content).
SCREENX is the world’s first multi-projection cinema with an immersive 270-degree field of view. By expanding the image beyond the frame and onto the walls of the theatre, SCREENX places the audience directly at the center of the story, creating a visually immersive viewing experience unlike any other. To date, there are over 370 SCREENX auditoriums around the world in 38 countries.
4DX provides moviegoers with a multi-sensory cinema-going experience, allowing audiences to connect with movies through motion, vibration, water, wind, snow, lightning, scents, and other special effects that enhance the visuals on-screen. Each 4DX auditorium incorporates motion-based seating synchronized with more than 21 different effects and optimized by a team of skilled editors. To date, there are over 780 4DX auditoriums around the world, spanning over 67 countries.
[NOTICE: Fraudulent Recruitment Offers]
Recruitment fraud is on the rise and affecting a number of companies, including CJ 4DPLEX America and its affiliates. What is recruitment fraud? It is a sophisticated scam that offers fake job opportunities to job seekers. It has been brought to our attention that fake/scam job offers have been circulated by certain individuals or organizations claiming to represent CJ 4DPLEX America, its affiliates, partners, and/or brands. These scammers may try to obtain financial information, payment for job offers, or other personal information through various methods such as email, text message, or social media.
In order to identify recruitment fraud, please note that CJ 4DPLEX America and its affiliates:
- NEVER conduct phone interviews via WhatsApp or other direct messaging platforms
- NEVER sends job offers from free email services such as Gmail, Yahoo, Hotmail, Zoho, etc.
- NEVER requests payment, fees, reimbursement, or other monetary compensation from prospective candidates for employment
- NEVER requests that prospective candidates purchase their own equipment or tools
- ONLY responds from an official cj.net email address
- ALWAYS makes direct offers of employment and not through third parties
CJ 4DPLEX America is not responsible for any fraudulent offers. If a suspicious offer or contact has been received, we ask that you contact us via the email: cristine.kim@cj.net. We cooperate with all relevant law enforcement agencies to take appropriate action as necessary. You may also contact the FTC or the FBI to report recruitment fraud directly.
CJ 4DPLEX America is an E-Verify employer.
For more information, please visit the following link:
https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
Job Type: Full-time
Pay: $24.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
