This internship provides hands-on experience in a fast-paced managed service provider (MSP) environment, offering exposure to desktop support and day-to-day technical operations. Over the course of a 10–16-week part-time program, interns will work on real-world technical projects, tackle meaningful challenges, and collaborate closely with experienced IT professionals.
This role is ideal for individuals looking to build practical skills and gain a strong foundation in IT. As an IT Intern, you will play a key role in supporting our growing customer base by delivering high-quality service and resolving technical issues efficiently. Reporting to the Service Desk Manager, you will handle incoming IT service requests, troubleshoot problems, and contribute to timely, effective solutions.
What you can expect from us:
- Hands-on experience with a forward-thinking MSP known for delivering high-impact technical solutions
- A fast-paced, dynamic environment where no two days are the same and you’ll gain exposure to modern business technologies
- Ongoing support for your professional growth, including access to learning resources and mentorship
- A collaborative, team-oriented culture that values communication, accountability, and mutual respect
- Competitive hourly pay of $19-$23 with flexible scheduling in a hybrid (on-site/remote) setting
What we will expect from you:
- Ability to learn quickly, with a love of taking on new challenges
- Professional, solution-minded, and friendly demeanor with a strength in building strong business relationships internally and externally
- Consistent demonstration of Go West core values
- Excellent listening, written and verbal communication skills
- Detail-focused personality with a penchant for organization, documentation, and appreciation of processes
- Deeply caring about delivering the best possible service, giving thorough effort, yet appreciating flexibility and a team that enjoys working and often playing together
- Responsiveness, with the ability to systematically prioritize and address the needs of Go West’s customers
- The ability to collaborate with a very strong technical team
- Excellence at proactively setting/managing expectations and communicating
- Maintain a part-time weekday schedule, as agreed to with the Service Desk Manager, between the hours of 6am and 6pm
What you will be doing:
- Daily interaction with customers to gather details, triage, and troubleshoot IT issues with their business technology, OS, and applications, escalating when needed
- Remotely supporting (from our office in Greenwood Village) via phone, email, and our RMM, IT solutions our engineers implemented for our clients
- Educating and advising end-users in applications, processes, and best practices
- Monitoring alerts generated from customer systems, and creating tickets for repeated failures and errors
- Virus removal, OS hardening, software and hardware diagnostics
- VPN client setup and remote access troubleshooting
- Windows Active Directory moves, adds, and changes
- Interfacing between service providers and end users
- Thorough documentation of work performed and customer environments
- Submission of timely and accurate billable labor entries for invoicing
- Other duties as assigned by the Service Desk Manager
Qualifications we require from you:
- Recently completed or currently pursuing a degree or technical certification in IT or a related field
- Basic understanding of IT concepts such as operating systems, networking, and troubleshooting
- Authorization to work in the United States
- Ability to pass a background check
