Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
- This job is a member of the Information Technology Team within the Information Technology Division.
- Responsile for providing steady-state infrastructure and system support for customer facing applications in all airport and reservations environments
What You'll Do
- Executes Change Management processes, including building and configuration of packages, versioning control, planning, approvals, installation and support on multiple platforms
- Provides Citrix and Mid-Tier server administration and support on multiple platforms, maintaining domain profiles, security configurations, Active Directory groups
- Completes regular performance monitoring and trend analysis
- Develops and supports technology applications and tools utilized to carry out job functions
- Creates processes, procedures, and metrics for excellent service delivery
- Works with service owners for continued process improvement
- Recommends new tools and other modifications to the environment to improve efficiency and reduce cost
- Works a flexible schedule, including nights and weekends, as needed to support the operation
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
- 3 years of experience supporting applications in a production environment
- 3 years of experience supporting technology in an airport environment
Preferred Qualifications- Education & Prior Job Experience
- 5+ years of experience supporting applications in a production environment
Skills, Licenses & Certifications
- Experience resolving issues with the following:
- QIK INI settings
- Common Use environments
- Airport Printers
- Understanding of AA Operational Metrics
- Demonstrated experience with TE certifications
- Ability to write SQL queries and .NET programs
- Ability to thrive in a sense-of-urgency environment, leverage best practices, and innovate through any problem with a positive attitude
- Strong analytical, organizational, and problem solving skills, as well as accuracy and attention to detail
- Experience with Agile project management methodology
- Ability to build and maintain effective relationships with team members, customers, and external groups, as well as working in a collaborative environment with geographically dispersed resources
- Ability to work independently and manage one's time to meet commitments and expectations
- Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
- Possess a keen desire to learn and expand depth of knowledge
- Proficiency in Microsoft Suite (Word, Excel, PowerPoint, and Visio)
- Shifts are Monday-Thursday 7pm-6am
What You'll Get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
