Pay: $21.00 - $23.00 per hour
Lenity Technology Job Summary:
Job Title: Technical and On-site Support (Tier 1)
Location: Rancho Cucamonga, CA (prefer someone who lives nearby)
Dress Code: Work dress casual (Company Logo’d Polo Shirt -Client Onsite Work)
Job Type: Technical Support (MSP - Managed Service Provider)
Employee Type: Full time
Industry: IT Consulting and Support
Manages others: No
Reports to: President
Company Description: We leverage cutting edge technology with personable service while still maintaining our feel for “geek” fundamentals. We serve a variety of businesses in the greater IE area. We’re looking for the right person who is enthusiastic about working in a small start-up company culture to rapidly grow with.
Job Description
In this role, you will receive and dispatch incoming calls to the appropriate technician and provide tier 1 support, both remotely over the phone (70%) and on-site (30%). You will also email to troubleshoot and solve customer IT related issues/problems.
Minimum Job Experience, Skills and Abilities
Candidates should meet or surpass the following requirements:
Technical Requirements:
- Comfortable physically handling/setting up computers
- Experience with Windows PCs (MacOS is a plus)
- Understanding of domain and workgroup environments is a plus
- Ability to troubleshoot a wide variety of IT problems
- Understanding of TCP/IP, IP addressing, and subnets is a plus
- Basic understanding of Microsoft 365, Google Workspace
- Experience using a ticketing system is a plus
- Ability to follow documentation and procedures and complete assigned tasks accordingly
- Experience with VoIP phone systems is a plus
- Ability to communicate effectively with vendors in order to resolve problems with proprietary software, internet outages, etc.
- Basic knowledge of printers and the ability to troubleshoot various issues
Other Requirements:
- Excellent phone presence with high degree of verbal charm along with great customer service skills
- Must have a smart phone (iPhone or Android), your own vehicle, and a valid California driver's license
- Periodically driving your vehicle to customer locations (compensation for mileage will be paid)
- Comfortable working in a small office/work dynamic
- Basic knowledge/experience communicating professionally via email
Baseline Traits:
- Dependability: Job requires being reliable, responsible, and dependable in fulfilling obligations.
- Attention to Detail: Is able to focus on details consistently, derives satisfaction from doing thorough and error-free work
- Service Orientation: Passion for and seeks ways to help others and to meet their needs.
- Initiative: Self Starter who takes action and does whatever it takes to complete tasks promptly and thoroughly.
- Analytical Thinking: Is good at addressing complex issues by breaking them into manageable components or logical steps.
- Communication: Must have excellent phone and typing skills sufficient to effectively communicate with management, co-workers and customers.
Training and Coaching:
We believe training and coaching to be a continual and important process to maximizing your potential in this role. You will work closely with your General Manager to continuously improve your skills and effectiveness in your Tier 1 Technical Support/Dispatch role in ways that enable us to maintain quality standards and create happy, profitable customers.
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- Windows: 1 year (Required)
- Help desk: 1 year (Preferred)
- Work Location: In person
