Hotel Guest Service Agent

Salt Hotels • Nantucket, Massachusetts, United States • $20 - $22 / hour • 3h ago

Position Title: Guest Service Agent/Ambassador

Company: Salt Hotels Collection - Lifestyle Hotel

Location: The Brant

About us:

Salt Hotels is a family business born from a lifetime of hospitality experience. Our mission is simple. We create settings and scenarios that connect people together. We create a home for our guests - and we care for our employees like family.

”With us, it’s personal”.

THE BRANT, a Salt hotel, a private club and inn in Nantucket, is seeking a part-time and full-time Guest Experience hosts, to join their Executive Leadership team in serving members, guests, and employees with passion and creative delivery. After all, with us it’s personal.

The Brant, a new summertime inn on the historic New England island, welcomes guests to experience the destination like never before. The hotel is situated in the heart of verdant Brant Point, minutes from downtown and steps from the beach.

A classic bed and breakfast built in a convincing 17th-century replica style, The Brant features 18 luxuriously appointed guest rooms and bathrooms, an expansive lawn with lawn games, fire pits, and plenty of quiet corners to enjoy a delicious, handcrafted cocktail.

The Brant will be relaunched officially in the spring/summer of 2024 with the new additions.. Last year’s soft opening was nothing less than exceptional. This iconic location in Nantucket has become the meeting spot for members and guests to enjoy the simple beauty of Nantucket that creates memories for generations.

What you will do.

We are seeking friendly, guest-oriented, kind individuals to join our team as a Club Host at our charming small inn located in Nantucket. The Club Host will play a vital role in ensuring our guests have an exceptional experience during their stay, with a particular focus on managing the club amenities and providing personalized service to enhance their visit.

This position includes ,but not limited to, overseeing many aspects of guest service, food and beverage preparation and service. Experience in hotels and/or food and beverage is great but not required. We encourage you to let your personality shine and build genuine connections and provide anticipatory service.

We offer competitive wages, a flexible schedule, benefits to full-time employees and a fun work environment. We also offer opportunities for growth for those that want to pursue new possibilities as we expand to other locations throughout the country. We look forward to meeting you!

What you will need

Strong interpersonal and communication skills, with a friendly and approachable demeanor.
Ability to multitask and manage time effectively in a dynamic environment.
Detail-oriented with a commitment to maintaining high cleanliness and presentation standards.
Familiarity with the local area and Nantucket attractions.
Previous experience in customer service or the hospitality industry is preferred but not required.
Flexibility to work evenings, weekends, and holidays as needed.

What you can expect from us

Competitive compensation and opportunities for tips.
Experience in a unique and charming inn located in the heart of Nantucket.
Chance to interact with diverse guests and create memorable experiences.
Collaborative and supportive work environment.
Opportunity to grow your career

If you have a passion for providing exceptional service in a cozy and intimate setting, and if you're excited about contributing to our guests' unforgettable Nantucket experiences, we encourage you to apply for the position of Club Host at our The Brant. Please submit your resume and a brief cover letter detailing your relevant experience and enthusiasm for the role.

Commitment to Diversity, Equity and Inclusion

SALT Hotels firmly believes that diversity is not only a cornerstone of a vibrant and innovative workplace but also a driving force behind our success. We are committed to fostering an environment that celebrates and respects the uniqueness of every individual, irrespective of their background, identity, or experiences. Our dedication to diversity goes beyond mere compliance – it is a reflection of our core values and a fundamental part of how we operate.

We welcome everyone to apply, especially those individuals who are underrepresented in ours and other industries: people of color, LGBTQAI+, women, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We understand the value that diversity brings to our company and our hotels and we strive to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We know that diversity makes us stronger and more successful and we also know it takes an inclusive workplace with a strong sense of belonging to fully empower us. We are committed to making a consistent, top down effort to be role models on what diversity, inclusion and belonging means.

We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.