Job DetailsJob Location: COLORADO SPRINGS, CO 80921Position Type: Part TimeSalary Range: $15.90 - $17.00 HourlyJob Shift: DayJob Category: Hospitality - HotelFlying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination for luxury, comfort, and world-class hospitality. Our resort offers an exceptional experience with top-notch amenities including two championship golf courses, luxury hotel, state-of-the-art fitness club, rejuvenating spa, fine dining options, and more.
Our Flying Horse team is composed of dedicated professionals who strive to deliver unparalleled service to our guests. We value diverse skill sets and experiences, as they contribute to our dynamic and vibrant work environment. We're continually seeking to expand our team with individuals who have a passion for hospitality and a commitment to creating memorable experiences for our guests.
Join us at Flying Horse Resort and Club, your success starts now.
The Lead Spa Concierge is the leader for the front desk reception team, making it critical to exhibit a professional and positive attitude for the entire Spa team. This position will promote and exhibit an elevated customer service experience for Club Members and guests and expecting Spa staff to follow this example with the ultimate goal to ensure that each Club Member and guest has a positive and memorable experience during their visit at The Spa.
Make note of and address any employee concerns
Post on Slack (shout-outs, shift opportunities/coverage, promotions, etc)
Assist Spa Manager with interviewing, lead trainings, mentoring and discipline as needed
Determine monthly service promotions, products and discounts with the Lead service providers
Make sure everyone is in uniform, including name tag
Warmly greet all guests and assist guests with any questions regarding services and products
Answer the telephone and book all appointments
Check guests into our computer system and check guests out which includes charging guests correctly
Maintain the tidiness and organization of the relaxation areas and spa lockers located in the locker rooms
Maintain the general cleanliness and organization of the reception area
Maintain the flow of client appointments
Stock reception area shelves with retail products and displays
Review all chits at the end of each day for services
Assist Spa Manager with client feedback and assist with needs for improvement as needed
Foster and maintain a respectful and inclusive team environment
Knowledgeable in products sold in the spa and sell products through our POS system
Stay up to date on marketing initiatives
Actively build the book of clientele by utilizing tools provided by the Flying Horse marketing team and utilize appointment cards/business cards
Must be available to work one weekend day and holidays
Supervise front desk in performing their duties including greeting guests, answering phone properly, and checking out guests in accordance with company policies and procedures
Serve as moderator to resolve employee and/or guest issues or concerns
Provide assistance to all staff when dealing with escalated issues such as guest complaints and inform Spa Manager
Troubleshoot and assist staff with POS and other software including MindBody, JONAS, and Asset Essentials
Assist Spa Manager in reviewing schedule for mistakes in appointments and provider availability
Provide input to Spa Manager of strategies for better workplace efficiency and goal achievement
Stay up to date on marketing initiatives
Review key performance indicators with Spa Manager and track objective progress monthly, quarterly and annually
Perform both opening and closing duties
Must be available to work one weekend day and holidays
Perform any other related duties as instructed by management
QualificationsQUALIFICATIONS & EDUCATIONAL REQUIREMENTS:
Must have one year of experience working as reception and one year of experience in a leadership position. Must be detail oriented, accurate and possess good organizational abilities and be capable of handling multiple tasks simultaneously.
Must possess exceptional customer service skills including strong written and oral communication skills. Must be competent, dependable, punctual, professional, and detail oriented. Must be able to use tact and diplomacy to meet high demands of Spa and Spa customers.
ADDITIONAL NOTES:
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
BENEFITS FOR PART TIME OR SEASONAL JOBS:
Flying Horse Resort & Club complies with Colorado labor laws by providing eligible benefits to part-time and seasonal employees. Under the Colorado Healthy Families and Workplaces Act (HFWA), employees accrue one hour of paid sick leave for every 30 hours worked, up to 48 hours per year. Other legally required benefits, such as workers' compensation and unemployment insurance, also apply. Additionally, we provide a 401(k) retirement plan with an employer match. All benefits are subject to the terms of the applicable plan documents, including eligibility requirements and waiting periods, as required by law.
