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Lenox Hotel - Guest Specialist- Full time

Lenox Hotel • Full-time • Boston, Massachusetts, United States • $25 - $26 / hour • 11h ago

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Guest Service Agent (Full‑Time)

The Lenox Hotel | Back Bay, Boston

A warm smile says welcome home.

Since 1900, The Lenox has been a beloved Back Bay landmark—an independent hotel known for its character, creativity, and genuine hospitality. We empower our team to surprise and delight guests in thoughtful, memorable ways. For many travelers, The Lenox becomes their home in Boston, and our colleagues are at the heart of that experience.

We are seeking a full‑time Guest Specialist to join our Front Office team..

What You’ll Do

As a Guest Service Agent, you will combine exceptional hospitality with efficient front desk operations to ensure every guest feels genuinely cared for.

Guest Experience

Deliver an outstanding guest experience from check‑in through check‑out with warmth, professionalism, and efficiency
Create a welcoming, sophisticated, and engaging lobby environment
Anticipate guest needs and proactively resolve questions or concerns
Provide knowledgeable recommendations on hotel amenities, services, and our three on‑site restaurants
Build rapport with returning guests and personalize service whenever possible

Front Desk Operations

Accurately process reservations, room assignments, billing, and payment transactions
Maintain organized front desk operations and clear communication across shifts
Collaborate closely with housekeeping, security, and restaurant teams to ensure seamless service
Assist other hotel departments as needed to support guest satisfaction

What We’re Looking For

Excellent verbal and written communication skills in English
A guest‑focused mindset with comfort interacting with a diverse public
Prior hospitality experience, preferably at a hotel front desk
Proficiency in Microsoft Office; experience with OPERA is a plus
Flexibility to work a variety of shifts, including weekends and holidays
Some college coursework preferred; bilingual skills are a plus
Ability to stand for extended periods (up to 6 hours) and lift up to 25 lbs

Why You’ll Love Working Here

Hourly rate: $25-26 hourly
Affordable medical, dental, long‑ and short‑term disability, and AD&D coverage
401(k) plan with generous employer match
Complimentary staff meals
Discounted parking available

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