Front Desk Agent - Full Time

AccorHotel • Full-time • Seattle, Washington, United States • 6h ago

Company Description

Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.

Job Description

Be part of a legacy of exceptional service and join our dedicated team at Fairmont Olympic Hotel as a Front Desk Agent! As our Front Desk Agent, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality, excellent communication skills, and a dedication to delivering exceptional service, this could be the perfect role for you!

What is in it for you:

$25.61 per hour
Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
Parking/Commuting Discounts
Paid meal breaks with complimentary meals served in our Staff Dining room
Learning programs through our Academies
Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
401K Retirement plans with a 4% match for all colleagues
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities
Fun, elegant atmosphere with amazing colleagues!

Key Responsibilities:

Provide a warm and friendly welcome to guests, ensuring a positive first impression of the hotel
Efficiently handle check-in and check-out procedures, maintaining accuracy and attention to detail
Assist guests with inquiries, requests, and reservations, providing information about hotel facilities, services, and local attractions
Perform other duties as assigned, including, but not limited to, providing support to the Concierge and Royal Service departments

Qualifications

Must hold valid authorization to work in the USA
Previous experience as a front desk agent or in a customer service role is preferred
Knowledge of hotel reservation systems and basic computer skills preferred
Ability to work a flexible schedule, including evenings, weekends, and holidays (required)

Physical requirements include:

This job requires constant standing, walking, bending, and twisting. Must be able to lift at least 20 lbs