GEICO is seeking aCX-focusedProduct Managerwith deepexpertiseinpayments and billing experiencesto help shape how millions of customers pay for and manage their insurance. This role focuses on designing and deliveringsimple, intuitive, and reliableCXacross web, mobile, andotherservicing channelswhile navigating the complexity of insurance, compliance, and scale. You will partner closely withCX designers, engineering, data, legal, and treasury to modernize and evolve GEICOs payment journeys, ensuring customers can pay, manage policies, and resolve issues with confidence and ease.
The ideal candidate is excellent at:
Partner with design and marketing teams to craft high-quality customer journeys, content, and targeted communications across channels such as email, SMS, and notifications
Use data and experimentation to improve key metrics such aspayment success rates, abandonment, call drivers, and customer satisfaction.
Preferred Qualifications:
Demonstrated experience inpayments ecosystems(Card and bank payment processing, APMs, payment lifecycle, recurring payments)
Annual Salary
$140,425.00 - $229,600.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidates work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
