Description

Regional Operations Director — HVAC & Plumbing Blue Cardinal Operations Remote — Mid-Atlantic Region | Full-Time

About the Opportunity

Blue Cardinal Operations is seeking a Regional Operations Director to lead day-to-day performance across multiple HVAC and Plumbing branches in the Mid-Atlantic region. This is a hands-on operational leadership role for someone who knows how to run high-performing trades operations — driving results through disciplined routines, data-informed decisions, and direct accountability at every level.

If you've led multi-site HVAC or plumbing operations, owned a P&L, and thrive in a fast-moving, acquisition-growth environment, this role was built for you.

Requirements

What You'll Own

Operational Leadership

Direct daily operations across assigned HVAC and Plumbing branches in the Mid-Atlantic region
Maintain a structured weekly operating cadence — reviewing performance, surfacing issues, and driving corrective action
Serve as the primary escalation point for branch-level operational issues
Implement and enforce operational policies, safety standards, and compliance requirements (EPA, OSHA, state licensing)

Financial Performance

Own branch-level P&L accountability across the region
Monitor revenue, job count, revenue per technician, and cost structure against budget on a weekly basis
Identify root causes of variance and build corrective action plans with clear ownership and timelines
Manage operational spending within budget constraints and company guidelines

Install Utilization & Membership Growth

Track and optimize install slot utilization across all branches
Drive membership capture rates among non-member service customers and monitor cancellation trends
Maximize membership-to-install conversion at every location
Align installer headcount and scheduling to demand forecasts

Team Leadership & Development

Lead, coach, and develop branch-level operations and service managers
Support technician staffing, onboarding, training, and certification compliance
Hold managers accountable to clear performance expectations with regular structured feedback
Partner with HR to proactively identify and address talent gaps

Technology & Reporting

Leverage ServiceTitan (or comparable FSM platform) to drive operational decisions — not just reporting
Deliver structured weekly performance reporting with context, root cause, and recommended actions
Ensure branch teams are operating the platform with fidelity and maintaining data integrity

M&A Integration

Support operational onboarding and integration of acquired brands into the company's operating platform
Ensure newly integrated locations adopt standard processes, technology, and performance benchmarks within defined timelines
Flag integration risks early and escalate when locations are underperforming post-integration

What We're Looking For

Experience

7–10+ years of operational leadership in HVAC, Plumbing, Mechanical Services, or related trades
Multi-site or multi-brand operations management experience strongly preferred
Hands-on experience with ServiceTitan or a comparable field service management platform required
Experience in a private equity-backed or acquisition-growth environment a plus
Familiarity with the Mid-Atlantic market (DC, MD, VA, DE, PA, NJ) preferred

Skills

Deep understanding of HVAC and Plumbing field operations — service, installation, dispatch, and warehouse
Strong financial acumen — comfortable owning and driving performance against a P&L
Data-driven decision-maker who translates metrics into operational action
Knowledge of EPA, OSHA, licensing, and industry compliance requirements
Strong leadership, communication, and coaching abilities
Ability to manage through ambiguity and lead teams through change, including post-acquisition transitions

Working Conditions

This is a remote-based role with extensive travel required throughout the Mid-Atlantic region for branch visits, field audits, and team engagement. Consistent field presence is essential to success in this position. Candidates must be located within or willing to regularly travel throughout Mid-Atlantic region.

Compensation & Benefits

Performance Bonus: Eligible
Medical, Dental, and Vision Insurance plans
Life Insurance
Short and Long Term disability plans
15 days vacation
8 holidays/floating holidays per year

Blue Cardinal Home Services, LLC

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