Apply online: https://mansfieldhallaccount.bamboohr.com/careers/209
Benefits at Mansfield Hall
At Mansfield Hall, benefits are part of how we care for the full human doing meaningful, demanding work. We prioritize rest, stability, and trust, because caring for students starts with caring for our people.
Time Away & Leave
- Generous PTO for vacation, illness, and life events.
- Two-week paid Winter Break in addition to PTO.
- Paid and unpaid leave options, including medical, family, and bereavement leave.
- Employer-funded short-term disability (up to 4 weeks at 100% pay) and long-term disability coverage.
Health, Wellness & Financial Security
- Two medical plan options with employer-paid premiums and HSA contribution option
- Employer-funded wellness benefit for fitness, mental health, dental/vision, and more (rolls over annually).
- Dental and vision coverage options.
- Employer-paid life and AD&D insurance, with voluntary additional coverage.
- 401(k) with Safe Harbor employer match.
Everyday Support
- Free meals and drinks during on-site shifts.
- Cell phone and internet support for approved roles.
- Work-related expenses covered or reimbursed.
Culture as a Benefit
We operate with a mentor mindset of high support and high accountability. Work is structured so teams support one another, boundaries are respected, and people are trusted to take the time they need. We prioritize psychological safety, sustainability, and doing great work over burnout.
Position Summary:
The Executive Director is accountable for the full performance of a Mansfield Hall site, including student experience, staff leadership, stakeholder communication, admissions partnership, retention outcomes, and operational continuity across a 7-day residential model. As a member of the Leadership Team, this role serves as the primary decision-maker for the site, responsible for maintaining consistency, managing risk, and ensuring delivery of high-quality, student-centered outcomes across all areas of programming while maintaining strong alignment with Mansfield Hall’s mission, values and neurodiversity-affirming approach. The Executive Director balances operational excellence, student experience, and team leadership, ensuring consistency, managing risk, and fostering a supportive, inclusive, and growth-oriented community for students, staff and families.
Supervises: Approximately 6 direct reports, oversees entire team.
Essential Functions
Site Leadership and Operations
- Own end-to-end site performance across a 7-day residential model, including evenings and weekends.
- Ensure consistent delivery across core program domains of Living, Learning, Giving, and Engaging.
- Design and maintain staffing coverage and leadership presence across all program hours.
- Drive operational consistency, visibility, and follow-through across the team.
- Lead a safe, supported, and engaging culture for students and staff, grounded in a mentor mindset of high support and high accountability, restorative practices, and Mansfield Hall values and models.
Student Experience and Retention
- Lead student engagement, progress, and overall experience.
- Monitor satisfaction and proactively address risks to retention.
- Manage complex student situations with sound judgment and timely decisions.
- Ensure high-quality, consistent program delivery across all students.
- Foster a strengths-based, student-centered community grounded in belonging, accountability and wellbeing.
Admissions and Enrollment Partnership
- Partner with Admissions to support inquiry conversion, including prospective student engagement and site visits.
- Ensure site readiness to deliver a strong prospective student and family experience.
- Oversee student onboarding and transition processes, including orientation and re-enrollment planning.
- Provide feedback on student fit, trends, and opportunities for improvement.
Stakeholder Communication
- Serve as primary point of contact for families, including escalated situations.
- Build and maintain strong relationships with students, families, and external partners.
- Communicate clearly around expectations, boundaries, and student progress.
Crisis and Risk Management
- Lead response to critical incidents, where relevant through a restorative justice lens, including student mental health and safety concerns.
- Maintain on-call accountability for decision-making, response, and follow-through.
- Identify, assess, and escalate risks appropriately.
- Ensure staff are trained and prepared to respond to crises using trauma-informed and de-escalation approaches.
Team Leadership
- Lead, develop, and hold accountable a multidisciplinary team.
- Establish clear expectations, roles, and performance standards.
- Oversee hiring, onboarding, and staffing strategy in partnership with People Operations.
Financial and Operational Stewardship
- Partner on site budget development and management.
- Align staffing and operations with financial goals and sustainability.
- Support retention and enrollment outcomes through strong program execution.
Organizational Leadership
- Contribute to organizational strategy and cross-site alignment.
- Ensure site operations align with organizational standards.
- Bring forward insights, risks, and opportunities to leadership.
Minimum Qualifications:
- Bachelor’s degree required, graduate degree preferred.
- 5-7+ years of progressive leadership experience in residential, educational, behavioral health, or related environments, with 3+ years in a role with full operational or site-level accountability.
- Experience managing teams, staffing models, and performance across nontraditional schedules.
- Demonstrated experience leading in high-pressure environments, including crisis response and decision-making under uncertainty.
- Experience working directly with families or high-touch stakeholders in complex situations.
- Strong background in coaching, supervision, and performance management.
Required Knowledge, Skills, and Abilities:
- Strong operational and organizational leadership skills, with the ability to manage complex systems, competing priorities, and follow-through across a 7-day residential environment.
- Ability to build, manage, and maintain high-trust relationships with families, students, staff, and external partners, including navigating complex and escalated situations.
- Demonstrated ability to make sound, timely decisions in fast-paced and high-pressure environments, including situations with incomplete information.
- Strong communication skills, including the ability to synthesize information, set clear expectations, and deliver direct feedback across diverse stakeholders.
- Ability to lead through conflict, hold boundaries, and manage difficult conversations with professionalism and consistency.
- Strong problem-solving and critical thinking skills, with the ability to assess risk, identify solutions, and implement effectively.
- Ability to operate with a high degree of autonomy while maintaining alignment with organizational standards and leadership expectations.
- Financial and operational awareness, including understanding how staffing, programming, and decision-making impact sustainability and performance.
- Commitment to inclusive, student-centered programming while maintaining accountability for outcomes and team performance.
Culture and Expectations:
In performing their duties, employees are expected to embody Mansfield Hall’s commitment to a supportive and encouraging living and learning environment. As a residential program, our work extends beyond traditional office hours and settings, requiring flexibility, presence, and a willingness to adapt to changing schedules and student needs. Team members are encouraged to integrate their passions and talents into program design and delivery, creating a rich, responsive, and engaging experience for students. This includes maintaining respectful, effective communication with co-workers and students, embracing our inclusive community values, and always acting in a manner that protects the privacy and integrity of our students.
Physical and Mental Demands:
Work involves standing and walking for brief periods of time, but most duties are performed from a seated position. There is potential for eye strain from reading detailed materials and computer work. The ability to lift up to 30 pounds (office equipment, paper, etc.) is required. Deadlines, workloads during peak periods, and changing priorities may cause increased stress levels. Work normally requires finger dexterity and eye-hand coordination to operate computer keyboards at a moderate skill level. Repetitive motion injuries may occur. Mansfield Hall will provide adaptive devices as needed.
Work Environment:
Work is normally performed in a climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes, and gases is very limited. The noise level is moderate and includes sounds of normal office equipment (people, computers, telephones, etc.). No known environmental hazards are encountered in the normal performance of job duties. We operate in a flex-space work environment that by nature may include distractions and interruptions. Limited local travel may be required. Work outside the office normally takes place in similar office environments, although occasionally work may include classroom environments.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. All of the listed functions are important and are in no particular order. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees are required to perform duties outside of their normal responsibilities from time to time as needed. Mansfield Hall is an equal opportunity employer and is committed to a diverse workplace. People from diverse racial, ethnic, and cultural backgrounds, women, and persons with disabilities are highly encouraged to apply.
