Information Technology Technician (40 Hour)
Hybrid
Recruitment #260408-7602FR-001
Location Hartford, CT
Date Opened 5/1/2026 12:00:00 AM Salary $65,125 - $81,216/year Job Type Open to the Public Close Date 5/7/2026 11:59:00 PM
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Introduction
The
State of Connecticut, Department of Administrative Services (
DAS), Bureau of Information Technology Solutions (BITS), is currently accepting applications for the position of
Information Technology Technician in support of the Department of Children and Families (
DCF) within our Central Office.
Position Highlights
- SCHEDULE: Full-Time (40 Hours), First Shift, Hybrid work environment (combination of on-site and remote work)
- LOCATION: 505 Hudson Street, Hartford, CT
Please note: The incumbent(s) will be required to travel and support projects in regional offices as needed. At the current time, these positions are hybrid position with some days going into the office and the other days working remotely.
What We Can Offer You
- Our State Employee Benefits Overview page!
- Professional growth and development opportunities.
- A healthy work/life balance to all employees.
The Role
We are seeking a highly motivated Information Technology Technicians to serve as the first line of support to staff with our CT KIND applications. The Information Technology Technician responds to staff inquiries about database issues, troubleshoot data entry problems with staff, determine the nature of staff problems (data entry issue or program bug), and test changes from information technology staff to database application. As we continue to transition the work into CT-KIND.
START WITH US. STAY WITH US. GROW WITH US.
Selection Plan
For Assistance In Applying
Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Toolkit for additional support throughout the recruitment process.
Please Note: In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting by the closing date listed on the job posting.
Before You Apply
- Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
- Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.
- Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
- Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
- Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
- Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
- Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.
After You Apply
- Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly.
- For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”
- Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
- Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
- Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
- The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
- Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.
QUESTIONS? WE’RE HERE TO HELP:
Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Nicole Frascatore via Nicole.Frascatore@ct.gov.
Join the State of Connecticut and take your next career step with confidence!
PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency this class is accountable for performing a full range of basic technical work involving infrastructure systems support in an Information Technology (IT) environment.
EXAMPLES OF DUTIES
Service/Help Desk
- Provides a variety of user support services;
- Provides help desk and/or problem determination services to users by responding to calls, email and personnel requests for technical support;
- Assists users by determining and/or troubleshooting problems with network, hardware and software;
- Escalates more complex problems to higher level information systems staff;
- Uses hardware and/or software aids and diagnostic tools to troubleshoot network;
- Installs and configures local and network printers, scanners and other peripherals;
- Assists users with problems in utilizing software applications specifically regarding word processing, spreadsheets and other office productivity software;
- Acts as liaison between users, information systems support staff and vendors;
- Provides user support training;
- Maintains materials such as manuals, user guides and training materials;
- Performs, coordinates or assists in purchasing, acquisition, installation, placement, storage, maintenance, inventory and distribution processes of information systems equipment and software products;
- Maintains service logs and/or on-line trouble logs, inventories of computer and/or voice equipment and diagrams;
- Performs related duties as required.
Production Control
- Assists other technical staff in the preparation of operational documentation;
- Performs basic technical data control functions associated with job stream maintenance in a mainframe or server based system environment;
- Analyzes and resolves basic technical problems related to job control language (JCL), job streams, tape management and associated functions;
- Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
- Knowledge of
- functioning and use of information systems and technology;
- IT equipment;
- help desk management tools and utilities;
- computer operations and methods of preparing work for processing;
- data control functions specific to job stream maintenance and documentation;
- concepts of network and microcomputer operating systems;
- Skills
- interpersonal skills;
- oral and written communication skills;
- technical problem solving skills;
- logic and analytical skills;
- Ability to
- install and maintain microcomputer hardware, software and basic network components;
- analyze and troubleshoot simple operational and data communications problems;
- prepare and maintain records, logs and reports.
Minimum Qualifications - General Experience
Three (3) years of experience in information technology (IT) operations support or another IT related support area.
NOTE: For state employees this experience is interpreted at the level of a Data Processing Operations Support Specialist 1.
Minimum Qualifications - Substitutions Allowed
- College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
- For state employees one (1) year as an Information Technology Technician Trainee may be substituted for the General Experience.
Preferred Qualifications
- Experience providing end users support of the business application (I.E. tracking, validating and resolving issues providing over the shoulder support).
- Experience assisting systems and application developers with analysis and design of software systems business requirements.
- Experience with manual testing of software applications and reports, creating and preparing test data and test cases, traceability matrixes.
- Experience with computer operating systems and applications such as Salesforce, Azure Dev Ops, Five9.
- Experience utilizing Microsoft Office Suite.
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
ACKNOWLEDGEMENT
As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all inclusive of every task and/or responsibility.
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