Job Title: Restaurant & Events Manager (MAKE Cafe)
Full-time, Salaried
Located: San Diego, Normal Heights neighborhood
Immediate Supervisor: Executive Director
Direct Reports: Barista, Cashiers, Trainees (program participants)
***APPLY ONLY TO COMPANY WEBSITE***
Apply here: www.sdmake.org/joinus
About MAKE Projects:
MAKE Projects is a social enterprise that operates an all-day brunch café (MAKE Cafe) while providing hands-on culinary and hospitality training to participants in our job readiness program. Our mission is to combine exceptional food with meaningful workforce development, creating opportunities for participants to grow skills, confidence, and professional experience. MAKE Cafe seeks to become the go-to gathering place to host a variety of small and large community events each month and throughout the year. Our food is globally-inspired and locally-sourced. The Cafe sources from our one-acre MAKE Farm in Mission Valley as well as other local San Diego producers.
Position Overview:
MAKE Cafe is seeking an enthusiastic Restaurant and Events Manager (REM) to lead, train and supervise all front-of-house operations for MAKE Cafe service operations as well as special events. The REM will manage all catering and private requests. Day to day, the REM must exercise a blend of customer service excellence, operational leadership, and administrative management. The REM will work in close partnership with the Executive Chef (EC).
The ideal candidate: loves making people feel happy and welcome, builds community wherever they go, enjoys teaching and training others to succeed and is extremely well-organized.
Job Responsibilities:
Service Leadership
- Customer Relations: Engage with all customers throughout service to tell the MAKE story while also assessing service operations to manage staff operations smoothly and more successfully
- Monitor service operations and liaise with the EC to maintain high levels of customer satisfaction by addressing customer complaints or concerns promptly and professionally
- Write daily log posts and properly address all service or personnel issues
People Leadership
- Mentor and provide regular performance feedback to FOH crew
- Ensure proper training of FOH crew by following and updating MAKE training manuals, in partnership with MAKE’s management team
- Maintain a culture of accountability with staff when performance expectations are not met, including delivering disciplinary action when necessary
Operational Leadership
- Oversee day-to-day FOH operations to ensure smooth functioning of the MAKE Cafe, catering, private event and special event activities
- Ensure staffing, COGS and operational budgets
- Work with management to ensure menu items are in line with MAKE values
- Ensure proper equipment and facilities maintenance schedule
- Ensure staff maintains a clean, safe and organized workplace
- Lead revenue growth by developing innovative menu and special event experiences in line with MAKE values
Work Environment: This position requires a full-time, in-person schedule Wednesday through Sunday. Our current restaurant service hours are 9am-2pm, with occasional private dinners and special events. Subject to change as we grow.
