Director, Client Relations

Central Health • Full-time • Austin, TX, US • $120k - $150k / year • 3h ago

Overview

The Director, Client Relations will be responsible for developing and executing a strategic plan to establish and maintain relationships with large employers that are candidates for self-insured (self-funded) health insurance products. This role will lead efforts to design, build, and implement a comprehensive employer/client strategy, working cross-functionally with Business Development, Finance, Network, and Claims departments. The Director will also be responsible for identifying key decision-makers, creating client proposals, ensuring data analytics and reporting capabilities, and assembling a high-performing support team.

Responsibilities

Essential Functions:

Develop a comprehensive plan for targeting large employers / clients interested in self-funded health plans.
Outline all necessary requirements, including wrap networks, product designs, budgeting, and operational considerations.
Collaborate with internal teams (Business Development, Finance, Network, Claims) to operationalize the strategy.
Lead the implementation of self-insured product offerings, ensuring alignment with company goals and market needs.
Identify and engage key decision-makers at large employers or clients to promote self-funded plan options.
Support strong relationships with HR leaders, benefits consultants, and third-party administrators (TPAs).
Work with internal teams to develop competitive proposals and responses to Requests for Proposals (RFPs).
Partner with actuarial and finance teams to develop pricing models and cost-saving solutions for self-insured employers.
Ensure availability of robust data analytics and reporting tools to support employer / client decision-making.
Work with IT and Claims teams to streamline data sharing and reporting capabilities.
Utilize employer and client specific data insights to enhance product offerings and client engagement strategies.
Build and lead a high-performing employer / client support team to drive engagement and sales efforts.
Establish key performance metrics and accountability measures to track success.
Foster a culture of collaboration and innovation within the team and across departments.

Qualifications

Minimum Education:

Bachelor’s degree in Business, Healthcare Administration, Marketing, or a related field; or equivalent experience in lieu of degree

Minimum Experience: (7 years of experience required in lieu of degree)

Experience in business development, employer relations, or health insurance sales, preferably within an HMO or managed care setting.
Deep understanding of self-funded health insurance products, employer-sponsored health plans, and wrap networks.
Strong network within the employer benefits and insurance industry.
Experience responding to RFPs and creating compelling proposals for large employers.
Excellent negotiation, relationship-building, and communication skills.
Ability to lead cross-functional teams and manage multiple projects simultaneously.

Required upon hire: Licensed as a General Agent life, accident, health and HMO by the Texas Department of Insurance