Description
Help Desk Support 1 (Remote)
Launch your IT career with a company that invests in your future.
Are you ready to turn your customer service experience into a career in IT? At Security Finance, we’re looking for motivated, people-first problem solvers to join our Help Desk team—no prior technical experience required.
You’ll be the go-to support for employees across our organization, helping troubleshoot issues and keep our teams running smoothly. If you enjoy helping others, learning new skills, and working in a collaborative environment, this is your opportunity to grow.
What You’ll Do:
- Serve as the first point of contact for technical support requests (calls, tickets, and inquiries)
- Troubleshoot basic hardware, software, and system issues
- Document and track incidents in the case management system
- Resolve routine issues and escalate more complex problems as needed
- Support employees across branches, home office, and remote environments
- Assist with system setup for new locations and users
- Participate in testing new software and system updates
- Identify trends and recurring issues to improve support processes
What You Bring:
- Experience in a call center or customer service environment
- Strong communication skills and a professional, helpful approach
- Ability to stay calm and solution-focused in fast-paced situations
- Basic computer knowledge and willingness to learn new systems
- Team-oriented mindset with a collaborative approach to problem solving
Work Setup & Schedule:
- This is a remote position. Candidates must reside in one of the following states: AL, GA, ID, LA, MO, OK, SC, TN, TX, UT, WI
- Quarterly travel to Spartanburg, SC (company-paid)
- Rotating schedule: 8:00 AM – 5:00 PM EST 9:00 AM – 6:00 PM EST 10:00 AM – 7:00 PM EST
- Participation in an on-call rotation
Growth & Development:
This is more than a job—it’s a starting point for a long-term career in IT.
- Hands-on training to build technical skills
- Clear pathways to grow within the Help Desk and IT teams
- Opportunities to expand knowledge and take on more advanced responsibilities
- Work alongside tenured team members who support development and mentorship
Team Environment:
We offer a collaborative, supportive workplace where employees enjoy working together. Many team members have built long-term careers here, creating a stable environment with strong peer support and shared success.
Benefits:
- Medical, dental, and life insurance (low cost to employees)
- Short- and long-term disability coverage
- 401(k) with company match
- Profit sharing opportunities
- Paid holidays, vacation, and sick time
About Security Finance:
Security Finance has been a trusted leader in the financial services industry since 1955. We provide safe, convenient installment loans and tax preparation services through branch locations across the country.
We are committed to supporting our employees’ growth, giving back to our communities, and creating a workplace built on respect, stability, and opportunity.
Requirements:
- High school diploma or equivalent
- Ability to work a flexible schedule and participate in on-call rotation
- Reliable internet access for remote work
Ready to start your IT career with a company that invests in you? Apply today.
Additional Information:
This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.
