Description

Help Desk Support 1 (Remote)

Launch your IT career with a company that invests in your future.

Are you ready to turn your customer service experience into a career in IT? At Security Finance, we’re looking for motivated, people-first problem solvers to join our Help Desk team—no prior technical experience required.

You’ll be the go-to support for employees across our organization, helping troubleshoot issues and keep our teams running smoothly. If you enjoy helping others, learning new skills, and working in a collaborative environment, this is your opportunity to grow.

What You’ll Do:

Serve as the first point of contact for technical support requests (calls, tickets, and inquiries)
Troubleshoot basic hardware, software, and system issues
Document and track incidents in the case management system
Resolve routine issues and escalate more complex problems as needed
Support employees across branches, home office, and remote environments
Assist with system setup for new locations and users
Participate in testing new software and system updates
Identify trends and recurring issues to improve support processes

What You Bring:

Experience in a call center or customer service environment
Strong communication skills and a professional, helpful approach
Ability to stay calm and solution-focused in fast-paced situations
Basic computer knowledge and willingness to learn new systems
Team-oriented mindset with a collaborative approach to problem solving

Work Setup & Schedule:

This is a remote position. Candidates must reside in one of the following states: AL, GA, ID, LA, MO, OK, SC, TN, TX, UT, WI
Quarterly travel to Spartanburg, SC (company-paid)
Rotating schedule: 8:00 AM – 5:00 PM EST 9:00 AM – 6:00 PM EST 10:00 AM – 7:00 PM EST
Participation in an on-call rotation

Growth & Development:

This is more than a job—it’s a starting point for a long-term career in IT.

Hands-on training to build technical skills
Clear pathways to grow within the Help Desk and IT teams
Opportunities to expand knowledge and take on more advanced responsibilities
Work alongside tenured team members who support development and mentorship

Team Environment:

We offer a collaborative, supportive workplace where employees enjoy working together. Many team members have built long-term careers here, creating a stable environment with strong peer support and shared success.

Benefits:

Medical, dental, and life insurance (low cost to employees)
Short- and long-term disability coverage
401(k) with company match
Profit sharing opportunities
Paid holidays, vacation, and sick time

About Security Finance:

Security Finance has been a trusted leader in the financial services industry since 1955. We provide safe, convenient installment loans and tax preparation services through branch locations across the country.

We are committed to supporting our employees’ growth, giving back to our communities, and creating a workplace built on respect, stability, and opportunity.

Requirements:

High school diploma or equivalent
Ability to work a flexible schedule and participate in on-call rotation
Reliable internet access for remote work

Ready to start your IT career with a company that invests in you? Apply today.

Additional Information:

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.

Security Finance

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Help Desk Support 1