IT Service Technician

The AME Group • Full-time • Nashville, TN, US • 5d ago

Full-time Description

Welcome to The AME Group – Where People Power Progress

At The AME Group, every employee helps define who we are. For over 40 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As a nation wide leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change — we drive it! Join a company where your voice matters, your work makes an impact, and your future is a shared journey.

We are seeking a talented and experienced IT Desktop Support Technician to join our team. Our ideal candidate will have a minimum of 2 years of hands-on experience providing desktop support in a corporate environment. This position provides support for our client base from our office located in Nashville, TN.

What We Offer

Full Benefits Package: Health, dental, and vision insurance
Continuous Learning: Company-paid training and certifications
Career Growth: We invest in your development and professional goals

What You Will Do

Install, configure, and maintain computers, printers and peripherals.
Provide field technical support for our clients.
Diagnose and resolve hardware and software issues.
Manage and monitor client workstations and servers.
Document all technical support activities in ticketing systems
Maintain accurate inventory records of all client equipment.

Requirements

Qualifications

2+ years of hands-on experience in IT desktop support.
Proficient in troubleshooting hardware and software issues in a Windows environment.
Experience with Active Directory, Microsoft office suite and other common business applications.
Azure experience a plus.
Strong communication skills and the ability to work with clients in a professional manner.
Ability to work independently and collaboratively in a team-oriented environment.
Adept at managing priorities and meeting deadlines.
Associate degree or relative certifications (CompTIA A+ certification)
Valid driver’s license and reliable transportation is necessary.
Must be able to lift up to 50 lbs.

If you are a skilled IT professional seeking a new challenge and a rewarding opportunity with a dynamic company, we encourage you to apply.

This is a full-time position. Our normal business hours are Monday to Friday, 8 am to 5 pm.