Job Title: IT Help Desk Support Agent
Reports To: IT Manager
Location: San Antonio, TX
FLSA Status: Non-Exempt/Hourly
Position Status: Full-Time
Work Schedule: Monday - Friday 9 am - 6 pm
Pay Range: $16.00 - $20.00 per hour
Travel Time: may require occasional in/out of state travel
Job Summary
The IT Help Desk Support Agent requires a strong knowledge of computer hardware and software and proficient knowledge in troubleshooting technical problems. The IT Help Desk Support Agent will work closely with employees, management, and IT vendors with a variety of IT skills levels. A strong knowledge of computers and how they operate, which includes having a broad understanding of hardware and software, operating systems and basic computer programs is required.
Essential Duties And Responsibilities
- Provide functional IT Support to all user levels within the Organization
- Provide exceptional customer service to our end-user
- Diagnose computer problems, networking technology issues, install software, and perform tests on computer equipment and programs
- Troubleshoot technical problems over the phone, remote and in-person
- Setup and deploy IT equipment, network equipment, monitor systems, perform maintenance
- Assist with drafting general IT procedures and technical documentation (i.e., tutorials, how-to-guides)
- Small percentage of travel may be required depending on project assignment
- Periodic special projects and duties may be assigned based on Company need and requirements
- Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines
- Other Duties as Assigned
Qualifications Required
- Has familiarity in a technical role (i.e., Computer Repair, Systems Management, IT Support, etc.)
- Knowledge in matters related to: Computer Hardware, Telecommunication, Logistics, Networking
- Knowledge of Microsoft Windows family of Operating Systems
- Knowledge Microsoft Office 365
- Ability to understand and convey Company Policies and relevant industry standards
- Ability to analyze and configure data for reporting purposes
- Ability to handle all Department and Company matters with confidentiality and in a timely matter
- Ability to effectively communicate while exercising diplomacy, sound judgment and tact
- Ability to deal effectively with co-workers, department supervisors and managers, and other consultants and/or vendors
- Ability to meet deadlines on time with minimal supervision
- Ability to work flexible hours depending on various departmental project deadlines and/or Company sponsored programs (may include evenings and weekends)
Core Competencies
- General office and telephone skills are required
- Basic Computer Skills are required
- Logistics experience preferred but not required
- Excellent written and verbal communication skills
- Exceptional organizational and prioritization skills
- Proactive, self-starter, goal oriented
- Maintain a positive attitude and composure in an IT Support role
- Uphold Company’s Mission Statement and Core Values
Education
- High School Diploma with some college required
- Preferred Associate’s and/or Bachelor’s degree in Computer Systems or similar field
- IT Certification preferred but not required (CompTIA A+ certification, Microsoft Certified IT Professional, Cisco certified network associate, etc.)
- Relevant years of work experience and certification may substitute for degree requirement
Benefits For Full-Time Employees
- $7,800 contributed annually toward health benefits: medical, dental, vision
- Company paid life insurance coverage – up to $50,000 per employee (basic life and AD&D)
- 401(k) plan with employer match
- Generous paid time off offered – earn 3 weeks per year beginning at hire date
- Up to 10 paid holidays
- Paid ongoing professional development and training
- Rewards and recognition
- Company sponsored events throughout the year (holiday parties and gifts, company picnic, team building, etc.)
- Potential for growth and advancement
- Discretionary bonus based on several factors
About Westport Properties
Founded in 1985, Westport Properties (“WPI”) is an owner-operator of self storage, multifamily and industrial properties across the United States. The Company is a fully integrated operator that develops, acquires and manages its portfolio as well as providing third-party management services. As of January 2025, WPI has over 17 million square feet of self storage space under management and its total assets under management is over $3 billion with its US Storage Centers brand as well as over 650 multifamily units while employing over 600 people nationwide. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises money for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage units to raise money for local charities. To date, Kure-It has raised over $15M and Charity Storage has raised over $1.2M.
Disclaimer
All employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV records. Furthermore, this job description is subject to change at any time. Nothing in this job description is meant to guarantee employment status and/or position. This job description neither restricts nor prevents management’s right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned
