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Our client, a dynamic organization in the technology sector, is seeking a dedicated IT Support professional to join their team. As an IT Support specialist, you will be an integral part of the IT department supporting internal teams and end-users. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully within the organization.
Job Title: IT Support
Location: New York, New York, with remote work options available
What's the Job?
- Provide advanced technical support to end-users via phone, email, and chat channels
- Manage incident tickets, troubleshoot hardware/software issues, and ensure timely resolution
- Assist in hardware and software installation, configuration, and updates
- Collaborate with third-party vendors and internal teams on system upgrades and security enhancements
- Maintain accurate records of support activities and contribute to knowledge base articles
What's Needed?
- 3-5 years of experience in IT support, systems analysis, or related fields
- Advanced knowledge of Windows OS, networking (VPN, Wi-Fi), and cloud applications
- Experience with IT security compliance and disaster recovery procedures
- Familiarity with ticketing systems and service desk SLAs
- Strong troubleshooting skills for hardware and software issues
What's in it for me?
- Opportunity to work in a flexible hybrid schedule with remote options
- Engagement in meaningful projects that enhance your technical skills
- Collaborative environment that values diversity and innovation
- Potential for professional growth and development within a forward-thinking organization
- Supportive team culture focused on continuous improvement and excellence
Upon Completion Of Waiting Period, Consultants Are Eligible For
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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