IT Systems Administrator
Location: Hybrid (Boston, MA area)
Department: IT / Operations
Reports To: VP of Engineering
About the Role
We are seeking an IT Systems Administrator to help manage and mature FacilityGrid’s internal IT operations. This role will own day-to-day systems administration — MDM enrollment, device fleet management, helpdesk support, identity and access management via Microsoft Entra ID, and application inventory. You will be the go-to person for keeping our team productive, secure, and well-equipped.
FacilityGrid is an AI-first company. We expect every team member — including IT — to actively leverage AI-based tooling to work faster, automate routine tasks, and solve problems more effectively. Candidates who are already comfortable using AI assistants in their daily workflow, or who are genuinely eager to start, will stand out.
This is a hands-on role with significant growth potential. You will build processes and tooling that scale as the company grows, working closely with engineering leadership to align IT operations with our security posture.
Key Responsibilities
Employee Lifecycle & Helpdesk
- Own the end-to-end IT onboarding and offboarding process — account creation, equipment provisioning, access grants, orientation, and deprovisioning
- Serve as primary point of contact for internal IT support requests
- Triage, diagnose, and resolve hardware, software, network, and access issues
- Maintain a ticketing workflow and knowledge base for common issues and procedures
- Escalate complex issues to engineering or vendor support as appropriate
- Coordinate with HR and department leads to ensure smooth transitions for new hires, role changes, and departures
Device & Fleet Management
- Deploy and manage MDM solution (Intune/JAMF) for macOS and Windows endpoints
- Maintain device inventory, lifecycle tracking, and hardware procurement processes
- Configure and enforce device policies (encryption, OS updates, endpoint protection)
- Handle device imaging, configuration, and decommissioning
- Manage peripheral and accessory inventory
- Maintain backup and recovery procedures for endpoint data
Identity & Access Management
- Administer Microsoft Entra ID (Azure AD) for user lifecycle management (provisioning, deprovisioning, group management)
- Configure and maintain SSO (SAML/OIDC) integrations for downstream SaaS applications
- Manage conditional access policies and MFA enrollment
- Maintain access reviews and ensure least-privilege principles across the application portfolio
- Support SCIM provisioning integrations where available
- Support platform migrations and tenant configuration projects (e.g., Google Workspace to Microsoft 365)
Networking & Infrastructure
- Troubleshoot basic network issues (VPN, Wi-Fi, DNS, DHCP) for remote and on-site employees
- Support VPN and zero-trust network access tooling (Tailscale)
- Coordinate with ISPs, hardware vendors, and software support for procurement, renewals, and issue resolution
- Maintain documentation for network configurations and access procedures
- Application Inventory & SaaS Management
- Build and maintain an inventory of all SaaS applications in use across the organization
- Track licensing, cost, ownership, and renewal dates for each application
- Identify redundant, unused, or shadow IT applications and recommend consolidation
- Coordinate with department leads to understand application needs and usage
- Implement security configurations and access controls as directed by leadership
Qualifications
Required
- 2–4 years of experience in IT administration, helpdesk, or systems administration
- Hands-on experience with Microsoft Entra ID (Azure AD) — user management, group policies, SSO configuration
- Experience with at least one MDM platform (Intune, JAMF, Kandji, Mosyle)
- Comfortable supporting macOS and Windows environments
- Experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams)
- Strong troubleshooting skills across hardware, software, and network issues
- Clear written and verbal communication skills
- Willingness to use AI-based tools (e.g., ChatGPT, Copilot, Claude) as a core part of your workflow for troubleshooting, automation, and documentation
- Basic scripting ability (PowerShell, Bash, or Python) to automate routine tasks and system administration workflows
Preferred
- Experience with platform or email migrations (e.g., Google Workspace to Microsoft 365)
- Familiarity with SCIM provisioning and SAML/OIDC SSO configuration
- Experience with IT asset management tools (GLPI, Snipe-IT, or similar)
- Experience in a SaaS or technology company environment
- Familiarity with Tailscale or similar zero-trust network access tools
- Experience coordinating with hardware/software vendors and ISPs
Key Competencies
- Strong attention to detail and follow-through
- Self-directed — you can own a problem from ticket to resolution
- Empathetic support style — you help people, not just fix machines
- Organized and process-oriented with good documentation habits
- Eager to learn and grow into more complex infrastructure and security work
Why Join Us
- Build IT operations from the ground up at a growing SaaS company
- Broad exposure across identity management, device fleet, networking, and SaaS administration
- Opportunity to grow into senior IT or security engineering roles
- Work alongside a modern engineering team that values automation and developer experience
