This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13503847
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r**IT Support Specialist II**
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rKansas State University
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r****About This Role****
The College of Agriculture seeks an IT Support Specialist II to provide
advanced technical support and infrastructure management for users
within the College across general IT, research computing, laboratory,
classroom, and audio/visual technologies. This role involves complex
troubleshooting and resolution of hardware, software, operating system,
network, and IT application issues for faculty, staff, researchers, and
students. The incumbent supports research data management and provides
technical leadership for IT initiatives. This position requires
independent decision-making, the ability to mentor junior staff, and
expertise in supporting specialized research computing environments. The
incumbent may be tasked with delivering IT training. This is an on-site
position with required travel to research facilities.
Duties/Responsibilities
- Provide advanced telephone, in-person, email, remote, and chat
support for successful use of technology in research and academic
environments
- Troubleshoot and resolve complex technical problems for end-users
including hardware, software, network, and security issues in a
timely manner
- Administer and support macOS and Windows operating systems in
physical and virtual environments
- Manage Microsoft Intune Endpoint Management solution for Windows and
macOS devices, including enrollment, configuration profiles, and app
deployment
- Support research-specific software applications and scientific data
workflows
- Assist in management and maintenance of server and storage systems
- Troubleshoot issues with routers, switches, firewalls, and wireless
systems
- Implement and maintain cybersecurity best practices and IT security
protocols
- Develop, implement, and maintain secure data storage solutions
tailored to research project requirements
- Establish and monitor backup protocols to ensure data integrity and
prevent loss
- Manage data storage, access permissions, and data transfer processes
- Collaborate with information security teams to ensure compliance
with institutional, regulatory, and funding agency standards
- Conduct assessments of data management systems to identify and
resolve vulnerabilities
- Install, configure, maintain, and troubleshoot computer hardware,
software applications, audio/visual equipment, printers, specialized
laboratory and research equipment, and operating systems
- Design, deploy, and upgrade classroom, laboratory, conference room,
and research computing technology
- Perform system monitoring, log review, and proactive maintenance
tasks
- Coordinate updates and patches to minimize impact on users
- Manage inventory and distribution of computing hardware and licensed
software
- Comply with state, university, and departmental policies regarding
the installation and use of technology
- Consult with faculty, staff, researchers, and colleagues to assess
computational and research technology needs and provide appropriate
guidance
- Develop and maintain comprehensive technical documentation including
procedures, troubleshooting guides, system configurations, and
training materials
- Provide training programs and guidance to users on effective use of
IT resources, security protocols, and best practices in data
management
- Create documentation for support issues, resolutions, and procedures
in the help desk system
- Translate complex technical requirements into practical, accessible
solutions for non-technical users
- Recommend and implement improvements to exist ng procedures and
infrastructure
****About Us****
We\'re proud to be recognized as one of the nation\'s top agriculture
schools. The mission of the College of Agriculture is to advance
agriculture, protect natural resources, increase economic activity, and
improve the lives and livelihoods of all Kansas through education,
research, and outreach. Visit our website to learn more,
[https://www.ag.k-state.edu/](https://apptrkr.com/get_redirect.php?id=6954608&targetURL=https://www.ag.k-state.edu/).
****Worksite Description****
This position is **On-site**.
All employees must reside in the United States when they begin working
to comply with state law. K-State is unable to provide remote or hybrid
work opportunities for residents of the state of Idaho.
****What You\'ll Need to Succeed****
Minimum Qualifications
- Requires a high school diploma (or equivalent) and two years of
Relevant Experience. Requirements May Be Met Through a Combination
of education and experience.
Preferred Qualifications
Bachelor\'s degree in Computer Science, Information Technology, or
related field
Three(3) or more years of experience in technical support role with
increasing responsibility
Experience with academic or research computing environments
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