Description
Description
Company Overview
TradePending develops innovative software solutions for car dealerships, a market leader since 2014. With over 6,000 dealerships as customers across North America, we specialize in connecting dealers and consumers through cutting-edge products that enhance the car-buying experience.
Working At TradePending
At TradePending, we offer competitive compensation, a comprehensive benefits package, and a dynamic work culture. Our team is passionate, collaborative, and knows how to balance hard work with fun. We value excellence and reward those who bring their best to the table.
Position Overview
We are seeking a skilled and customer-focused
IT Support Specialist with 3–5 years of experience supporting Microsoft workplace technologies. This role is responsible for providing Tier 2 support across Microsoft Outlook, OneDrive, SharePoint, Intune, Entra ID, and enterprise password management solutions, while managing employee onboarding and offboarding processes. The ideal candidate is technically strong, process-oriented, and excels at delivering a high-quality end-user experience.
Key Responsibilities
End-User IT Support & Troubleshooting
- Provide Tier 2 technical support for Microsoft Outlook, OneDrive, SharePoint, and Microsoft 365 applications.
- Diagnose and resolve issues related to email configuration, calendar access, file synchronization, permissions, and collaboration tools.
- Supprt Windows and macOS endpoints, including application issues, updates, and performance troubleshooting.
- Document incidents, resolutions, and knowledge base articles to improve support efficiency.
Requirements
Identity, Access & Device Management
- Administer Microsoft Entra ID (Azure AD) for user accounts, group membership, roles, and access controls.
- Manage Microsoft Intune for device enrollment, compliance policies, application deployment, and endpoint security.
- Support password management tools, including password resets, MFA troubleshooting, and access recovery.
- Assist with security best practices, including conditional access and least-privilege access.
- Assist with other office device setups related to Ethernet, LAN, Wifi points, routers/modems, passwords, monitors, docking stations, video conferencing with Microsoft Teams, Zoom
- Manage WiFi and Ethernet access points
- Manage Employee access to office via technology & tools
- Other Tier-2 technology services
Employee On-boarding & Off-boarding
- Execute end-to-end onboarding for new hires:
- Account provisioning (Microsoft 365, Entra ID, applications)
- Device setup and access validation
- Day-one readiness support
- Manage offboarding processes:
- Deprovisioning accounts and devices
- Access revocation and data handoff
- Compliance with security and audit requirements
Systems & Process Improvement
- Partner with HR, Security, and IT teams to streamline onboarding/offboarding workflows.
- Identify recurring issues and recommend process, tooling, or automation improvements.
- Assist with IT audits, asset management, and license tracking.
- Participate in system upgrades, rollouts, and pilot programs.
Required Qualifications
- 3–5 years of experience in IT support or help desk roles (Tier 2 preferred).
- Strong hands-on experience with:
- Microsoft Outlook
- OneDrive & SharePoint
- Microsoft Intune
- Microsoft Entra ID (Azure AD)
- Password management and MFA solutions
- Experience supporting employee onboarding and offboarding processes.
- Solid understanding of identity, access management, and endpoint security fundamentals.
- Strong troubleshooting, documentation, and customer service skills.
Preferred Qualifications
- Microsoft certifications (e.g., MS-900, MD-102, AZ-104).
- Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.).
- Familiarity with basic PowerShell scripting for automation.
- Experience in hybrid or cloud-first IT environments.
- Exposure to compliance frameworks (SOC 2, ISO 27001) is a plus.
Key Competencies
- Customer-first mindset with excellent communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and security awareness
- Collaborative and process-driven approach
- Ability to work independently with minimal supervision
