Job Details
Description
Help Desk Support Specialist-Full-time
Salary: $57,200 to $65,000 (Offer will be commensurate with experience)
Benefits offered for this opportunity: Non-Union Benefits Summary
Role Summary
Provides first line technical support to the City’s Information Technology (IT) users. Responds to a variety of service requests including, troubleshooting of software, hardware and network issues, implements new hardware/software, documents procedures, problems and resolutions. Works on related IT projects.
Education, Training And Experience Required
- Associate’s degree in computer science, information technology or related field
- Professional experience in working with computers and applications: at least 1 year
- Knowledge of computer hardware, software and networks
- Knowledge and experience in computer scripting
- Have or be able to obtain Microsoft Certified Professional (MCP) certification within one (1)year of date-of-hire
- Have or be able to obtain Comp TIA A+ Certification within one (1) year of date-of-hire.
- Excellent verbal and written communication skills.
- The City of Ann Arbor, at its discretion, may consider an alternative combination of formal education and work experience.
Education, Training And Experience Preferred
- Bachelor’s degree in computer science, information technology or related field
- At least two years of experience in working with computers and applications
- Microsoft Certified Solution Expert (MCSE) and/or Microsoft Specialist certification
- Knowledge and experience in computer programming/scripting
Licensing Requirements (position requirements at entry)
- Valid MI Driver’s License
View Additional Requirements and Information at: Help Desk Support Specialist Job Description
