Job Details

Description

Help Desk Support Specialist-Full-time

Salary: $57,200 to $65,000 (Offer will be commensurate with experience)

Benefits offered for this opportunity: Non-Union Benefits Summary

Role Summary

Provides first line technical support to the City’s Information Technology (IT) users. Responds to a variety of service requests including, troubleshooting of software, hardware and network issues, implements new hardware/software, documents procedures, problems and resolutions. Works on related IT projects.

Education, Training And Experience Required

Associate’s degree in computer science, information technology or related field
Professional experience in working with computers and applications: at least 1 year
Knowledge of computer hardware, software and networks
Knowledge and experience in computer scripting
Have or be able to obtain Microsoft Certified Professional (MCP) certification within one (1)year of date-of-hire
Have or be able to obtain Comp TIA A+ Certification within one (1) year of date-of-hire.
Excellent verbal and written communication skills.
The City of Ann Arbor, at its discretion, may consider an alternative combination of formal education and work experience.

Education, Training And Experience Preferred

Bachelor’s degree in computer science, information technology or related field
At least two years of experience in working with computers and applications
Microsoft Certified Solution Expert (MCSE) and/or Microsoft Specialist certification
Knowledge and experience in computer programming/scripting

Licensing Requirements (position requirements at entry)

Valid MI Driver’s License

View Additional Requirements and Information at: Help Desk Support Specialist Job Description

City of Ann Arbor

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Help Desk Support Specialist