Job Title: IT Lead
Location: Santa Barbara, CA On-Site, In Person Position
Job Summary
The IT Lead is responsible for overseeing daily technology operations, ensuring the reliability, security, and performance of all hotel systems that support world-class guest and colleague experiences. This role serves as the primary on-property technology expert, supervising IT functions, managing vendor relationships, and collaborating with hotel leadership to support strategic technology initiatives.
The IT Lead maintains the highest standards of professionalism, service, and confidentiality consistent with a luxury hospitality environment.
Key Responsibilities
Hotel Technology Operations
Oversee the performance and stability of all core hospitality systems, including:
Property Management System (PMS)
Point of Sale (POS)
PBX and telephone systems
Building management and energy systems
Guest Wi-Fi and network access
CCTV and security technology
Room access control and keycard systems
AV systems for meetings and events
Ensure all systems operate efficiently, securely, and with minimal interruption to guest service.
Infrastructure & Systems Management
Manage the hotel’s IT infrastructure including servers, networks, switches, firewalls, and cloud services.
Oversee system updates, patches, upgrades, backups, and disaster recovery procedures.
Monitor data integrity, cybersecurity standards, and compliance with all required regulations (e.g., PCI, GDPR as applicable).
Operational Excellence & Support
Provide advanced troubleshooting for escalated technical issues across the hotel.
Collaborate closely with all operational departments (Front Office, Housekeeping, F&B, Spa, Security, Finance) to understand and optimize workflows that rely on technology.
Support guest-facing technology experiences while maintaining a refined, service-focused approach.
Qualifications & Requirements
Education & Experience
3-5 years of progressive IT experience; hospitality industry or luxury environment strongly preferred.
Technical Skills
Strong understanding of networking (LAN/WAN), server administration, virtualization, and cybersecurity best practices.
Hands-on experience with hospitality systems such as PMS (HMS, StayNTouch), POS (Micros, Aloha), PBX/VOIP, and CCTV systems.
Proficiency with Microsoft 365, Windows OS, and IT ticketing systems.
Soft Skills
Exceptional communication, service orientation, and stakeholder-management abilities.
Demonstrated leadership, teamwork, and problem-solving skills in a fast-paced environment.
High attention to detail and strong organizational skills.
Ability to maintain professionalism, discretion, and calm under pressure.
Physical & Schedule Requirements
Ability to lift up to 40 lbs. and access low or confined spaces for equipment maintenance.
Working Conditions / Environment
The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Job Type: Full-Time
Work Location: On-Site, In-Person Position
Salary: $32.00/hour
