Job Title: IT Lead

Location: Santa Barbara, CA On-Site, In Person Position

Job Summary

The IT Lead is responsible for overseeing daily technology operations, ensuring the reliability, security, and performance of all hotel systems that support world-class guest and colleague experiences. This role serves as the primary on-property technology expert, supervising IT functions, managing vendor relationships, and collaborating with hotel leadership to support strategic technology initiatives.

The IT Lead maintains the highest standards of professionalism, service, and confidentiality consistent with a luxury hospitality environment.

Key Responsibilities

Hotel Technology Operations

Oversee the performance and stability of all core hospitality systems, including:

Property Management System (PMS)

Point of Sale (POS)

PBX and telephone systems

Building management and energy systems

Guest Wi-Fi and network access

CCTV and security technology

Room access control and keycard systems

AV systems for meetings and events

Ensure all systems operate efficiently, securely, and with minimal interruption to guest service.

Infrastructure & Systems Management

Manage the hotel’s IT infrastructure including servers, networks, switches, firewalls, and cloud services.

Oversee system updates, patches, upgrades, backups, and disaster recovery procedures.

Monitor data integrity, cybersecurity standards, and compliance with all required regulations (e.g., PCI, GDPR as applicable).

Operational Excellence & Support

Provide advanced troubleshooting for escalated technical issues across the hotel.

Collaborate closely with all operational departments (Front Office, Housekeeping, F&B, Spa, Security, Finance) to understand and optimize workflows that rely on technology.

Support guest-facing technology experiences while maintaining a refined, service-focused approach.

Qualifications & Requirements

Education & Experience

3-5 years of progressive IT experience; hospitality industry or luxury environment strongly preferred.

Technical Skills

Strong understanding of networking (LAN/WAN), server administration, virtualization, and cybersecurity best practices.

Hands-on experience with hospitality systems such as PMS (HMS, StayNTouch), POS (Micros, Aloha), PBX/VOIP, and CCTV systems.

Proficiency with Microsoft 365, Windows OS, and IT ticketing systems.

Soft Skills

Exceptional communication, service orientation, and stakeholder-management abilities.

Demonstrated leadership, teamwork, and problem-solving skills in a fast-paced environment.

High attention to detail and strong organizational skills.

Ability to maintain professionalism, discretion, and calm under pressure.

Physical & Schedule Requirements

Ability to lift up to 40 lbs. and access low or confined spaces for equipment maintenance.

Working Conditions / Environment

The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Type: Full-Time

Work Location: On-Site, In-Person Position

Salary: $32.00/hour

Rebel Hotel Company

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