Job Title: IT Support Specialist
Location: MTE Office Center – Maryville, MO
Position Type: Full-Time, On Site
About Us:
MTE Office Center has been serving our community since 1935, offering personalized office solutions with a focus on exceptional service and integrity. We are a family-owned business dedicated to supporting local businesses by delivering top-notch products and services to our customers.
We are seeking a skilled and customer-focused IT Support Specialist to join our team. This individual will play a critical role in providing technical support to our customers, solving a variety of IT-related challenges for both personal and professional settings.
Key Responsibilities:
- Diagnose and resolve hardware and software issues on personal and professional computers and laptops.
- Clean and remove viruses, malware, and other cybersecurity threats from devices.
- Troubleshoot, repair, and set up printers and multi-functional devices.
- Install, configure, and set up new computers, laptops, and printers.
- Assist customers with email setup, troubleshooting, and operating system support.
- Provide networking solutions for homes and businesses, including router setup, Wi-Fi optimization, and connectivity troubleshooting.
- Install and troubleshoot security camera systems for residential and commercial clients.
- Offer guidance and recommendations to customers for hardware and software improvements or upgrades.
- Maintain accurate service records and communicate effectively with customers about issues, solutions, and timelines.
Qualifications:
- Proven experience as an IT support specialist or similar role.
- Strong understanding of hardware, software, operating systems, and networking principles.
- Proficiency in diagnosing and resolving technical issues across Windows platforms (MacOS a bonus).
- Experience with virus and malware removal tools and processes.
- Familiarity with networking setups, including routers, switches, and security cameras.
- Excellent problem-solving skills and attention to detail.
- Strong interpersonal and communication skills for working directly with customers.
- Ability to prioritize tasks and manage time effectively.
- A valid driver’s license is preferred, as some on-site customer support may be required.
Why Join MTE Office Center?
- Be part of a family-owned business with a long-standing commitment to community and customer service.
- Work in a collaborative and supportive environment.
- Opportunity to expand your technical skills across diverse tasks and challenges.
How to Apply:
If you are passionate about technology and helping others, we’d love to hear from you! Please submit your resume and cover letter to mte@mteoffice.com or drop them off in person at MTE Office Center, 216 E Third St, Maryville, MO.
