Job Title: IT Support Specialist

Location: MTE Office Center – Maryville, MO

Position Type: Full-Time, On Site

About Us:

MTE Office Center has been serving our community since 1935, offering personalized office solutions with a focus on exceptional service and integrity. We are a family-owned business dedicated to supporting local businesses by delivering top-notch products and services to our customers.

We are seeking a skilled and customer-focused IT Support Specialist to join our team. This individual will play a critical role in providing technical support to our customers, solving a variety of IT-related challenges for both personal and professional settings.

Key Responsibilities:

Diagnose and resolve hardware and software issues on personal and professional computers and laptops.
Clean and remove viruses, malware, and other cybersecurity threats from devices.
Troubleshoot, repair, and set up printers and multi-functional devices.
Install, configure, and set up new computers, laptops, and printers.
Assist customers with email setup, troubleshooting, and operating system support.
Provide networking solutions for homes and businesses, including router setup, Wi-Fi optimization, and connectivity troubleshooting.
Install and troubleshoot security camera systems for residential and commercial clients.
Offer guidance and recommendations to customers for hardware and software improvements or upgrades.
Maintain accurate service records and communicate effectively with customers about issues, solutions, and timelines.

Qualifications:

Proven experience as an IT support specialist or similar role.
Strong understanding of hardware, software, operating systems, and networking principles.
Proficiency in diagnosing and resolving technical issues across Windows platforms (MacOS a bonus).
Experience with virus and malware removal tools and processes.
Familiarity with networking setups, including routers, switches, and security cameras.
Excellent problem-solving skills and attention to detail.
Strong interpersonal and communication skills for working directly with customers.
Ability to prioritize tasks and manage time effectively.
A valid driver’s license is preferred, as some on-site customer support may be required.

Why Join MTE Office Center?

Be part of a family-owned business with a long-standing commitment to community and customer service.
Work in a collaborative and supportive environment.
Opportunity to expand your technical skills across diverse tasks and challenges.

How to Apply:

If you are passionate about technology and helping others, we’d love to hear from you! Please submit your resume and cover letter to mte@mteoffice.com or drop them off in person at MTE Office Center, 216 E Third St, Maryville, MO.

MTE Office Center

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Information Technology Support Specialist