Description
Performs skilled technical work supporting the City's computer systems, networks, and end-user technology. Installs, configures, and maintains hardware and software to ensure reliable performance and user satisfaction. Provides helpdesk and on-site support, assists with imaging, updates, and backups, and ensures compliance with IT security and operational standards.
Examples of Duties
- Technical Support:
- Troubleshoots and resolves hardware, software, and network issues through the helpdesk system and on-site support.
- System Installation and Maintenance:
- Installs, configures, and maintains computers, printers, peripherals, and related software to ensure reliable performance.
- Imaging and Deployment:
- Prepares, images, and deploys new and serviced devices with standard configurations.
- Network Support:
- Assists with network connectivity, cabling, and basic troubleshooting of switches, routers, and access points.
- Equipment and Asset Management:
- Maintains IT hardware inventory, coordinates repairs, and disposes of out dated equipment per City policy.
- User Administration:
- Assists with account setup, access permissions, and security compliance under direction of the IT Data/Voice Network Manager.
- Documentation and Compliance:
- Maintains technical documentation and adheres to IT and security standards.
- Backup and Recovery:
- Supports scheduled server backups and ensures data integrity.
- Customer Service:
- Provides responsive, courteous assistance and communicates technical information clearly to users.
- On-Call Support:
- Participates in after-hours rotation to support critical IT operations.
- The individual in this role is expected to contribute to the team's efforts and may be required to complete other related tasks, as maybe assigned.
Minimum Qualifications
- Associate's Degree from an accredited college, university, or vocational school in Computer Science, Math, Business Administration, or a related field;
- Two (2) years of previous relevant work experience.
- Licenses, Certifications or Registrations:
- Valid Florida Driver’s License. Applicants who possess a valid out of state driver’s license, must obtain a Florida license within 10 days of employment.
- Criminal Justice Information Services (CJIS) certification.
- Microsoft (MCP, MCSE), Cisco (CCNA), or related industry certifications preferred.
- Special Requirement: This position will be subject to additional security clearances as mandated by the Florida Department of Law Enforcement (FDLE), Criminal Justice Standards and Training Commission (CJST) and the Melbourne Police Department due to access to the police department facility or police department's electronic data.
Knowledge, Skills And Abilities
- Knowledge of computer hardware, operating systems, and basic networking concepts.
- Skill in diagnosing and resolving technical issues efficiently and effectively.
- Proficiency with Windows operating systems, Microsoft 365, and common enterprise applications.
- Ability to install, configure,and troubleshoot desktop hardware and peripherals.
- Strong customer service orientation and communication skills.
- Ability to prioritize multiple tasks, follow procedures, and maintain documentation.
- Understanding of cybersecurity principles, endpoint protection, and safe data handling.
- Ability to work independently and exercise sound judgment while maintaining confidentiality.
PHYSICAL DEMANDS:
- Work requires the ability to sit, stand, walk for extended periods of time.
- Work requires the ability to complete repetitive wrist, hand, and/or fine motor movement.
- Work requires the ability to grasp, pull, push, and reach.
- Work requires the ability to talk, hear, listen, and comprehend.
- Work requires the ability to drive and/or operate mechanical equipment.
- Work requires visual acuity of 20 feet or more, visual acuity of 20 inches or less, three-dimensional vision, precise hand/eye coordination, the ability to identify and distinguish colors
- Must be able to lift up to 20 pounds.
- Work requires the ability to stoop, kneel, crouch, and/or crawl.
The City of Melbourne offers a generous benefit package to include:
- 100% City paid medical insurance for employee only; coverage available for family
- Health Insurance opt-out incentive for employees with other medical coverage
- Dental
- Vision
- Life Insurance in the amount of 1 times your annual salary
- Additional life insurance to include coverage for your spouse and child(ren)
- Short-term disability
- Long-term disability
- Flexible Spending and Dependent Care Account
- Employee Assistance Program
- Wellness Program
- 457 Deferred Compensation
- Retirement Plans (FRS, local plan for Police and Fire personnel)
- Paid Holidays
- Tuition Reimbursement
For more information about benefits visit https://www.melbourneflorida.org/departments/human-resources/employees-only/hr-information-forms-for-employees/benefits)
01
The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. "See resume" is not an acceptable answer to the questions.
- Yes, I understand and agree
- No, I do not agree
02
What is the highest level of education you have completed?
PROOF OF EDUCATION REQUIRED FOR THE POSITION YOU ARE APPLYING FOR MUST BE UPLOADED TO APPLICATION.
- Did not complete High School Diploma or GED
- High School Diploma or GED
- High School Diploma or GED and Some College
- Associate's Degree
- Bachelor's Degree
- Master's or Higher
03
If you possess a college degree please indicate the type of degree/field of study. If you do not possess a college degree please mark N/A.
04
How many years of full-time experience do you have in personal computer maintenance?
- None
- Less than 1 year
- More than 1 year less than 2 years
- More than 2 years less than 4 years
- More than 4 years less than 6 years
- More than 6 years less than 8 years
- More than 8 years less than 10 years
- More than 10 years
05
Please provide a list of your relevant industry certifications (e.g., C.N.A., MCP, MCSE, etc).
