Information Technology (IT) Support Technician

Kennedy-Donovan Center • Part-time • New Bedford, MA, US • $25 - $27 / hour • 12h ago

The KDC (Kennedy-Donovan Center) mission is to empower and support people to realize their full potential. We do this by providing a wide range of services for children, adults, and families with developmental delays, disabilities, or challenges, aiming to deliver life-changing outcomes.

About the IT Support Technician role:

The IT Support Technician provides frontline technical assistance to staff and supports daily IT operations through troubleshooting, equipment setup, user support, and documentation. Serving as the first point of contact for help desk needs, this role resolves routine issues, follows established procedures, and escalates more complex matters to the IT Support Specialist or IT Manager as appropriate.

This is an excellent opportunity for an early-career IT professional to gain hands-on experience, participate in system rollouts and IT projects, and grow within a collaborative environment, with the potential for permanent placement.

Schedule: Part-Time, Monday - Thursday, In-Person

Compensation: $25-$27/hour

Location: New Bedford and Foxboro

Qualifications:

Associate’s degree in Information Technology or Computer Science, preferred or relevant field or comparable work experience
At least two years of experience required
Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus!
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role, preferred
Hands-on experience with Windows OS, MS365 environments and iOS, preferred

Physical Requirements:

Moderate travel required in and around the MA south shore and the Cape
Sit for extended periods of time
Prolonged periods sitting at a desk and working on a computer
Must be able to lift to 50 pounds at times

Skills/Competencies:

Strong working knowledge of: Networks (LAN, WAN, Security) Telecom (voice, data, video) Microsoft 365
Familiarity with data security, integrity, processes, and system applications
Ability to think conceptually and strategically, while maintaining a result driven approach
Understanding of computer systems, mobile devices, and other technological products
Ability to diagnose and troubleshoot advanced technical issues
Familiarity with remote desktop applications and help desk software (e.g., ConnectWise, Fresh Service)
Knowledge of Microsoft Intune

In this role, you will get to:

Help Desk & User Support

Provide frontline support for basic hardware, software, and account-related issues
Assist with workstation setup, peripheral installation, printer configuration, and device troubleshooting
Support user onboarding and offboarding, including account setup and access changes

Routine IT Operations

Maintain accurate help desk ticket documentation and IT asset inventory records
Monitor and perform routine updates on devices, applications, and security tools
Follow established IT procedures, security requirements, and reporting processes

Escalation & Collaboration

Escalate advanced or unresolved issues to the IT Support Specialist or IT Manager in accordance with policy
Communicate clearly with users and provide follow-up until issues are resolved
Assist with basic user training, instructions, and documentation updates

Project & Site Support

Participate in technology deployments, system upgrades, and equipment rollouts
Assist with site visits, equipment installations, and pilot testing of new tools or processes

Additional Responsibilities

Deliver excellent internal customer service to employees at all levels of the organization
Maintain confidentiality and handle sensitive information in compliance with agency policies and applicable laws
Manage multiple priorities and meet deadlines in a fast-paced environment
Support departmental initiatives and projects as assigned

KDC values a diverse workforce. We are committed to a culture of equality and inclusivity that fosters dialog, innovation, compassion, respect, and collaboration. All qualified applicants will receive consideration for employment regardless of race, ethnicity, age, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability status, neurodiversity, or any other protected characteristic outlined by federal, state, or local laws. Your uniqueness drives our excellence!

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