Help Desk Technician

Spalding, a Saalex company • Full-time • Newport, RI, US • $50k - $55k / year • 2m ago

Netsimco, a Saalex Company is seeking a senior Help Desk Technician in Newport, RI. This role will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems.

Position Type: Full-Time

Salary: $50k-$55k annually (depending upon experience)

Work Location: Fully onsite.

Essential Functions:

Excellent customer service, interpersonal, communication skills
Excellent customer technical and product support
Proficient in information technology and operations management
Gather feedback for and implement continuous improvement
Define test strategies including functional, non-functional, regression, automation, security, and performance testing
Support special projects related to client support and operations related activities
Work with development teams to improve overall processes
Work with external vendors as required
Attend all meetings as applicable and provide necessary feedback when prompted
Ability to work independently on problems and projects
Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation
A general knowledge of Microsoft Office Applications
General knowledge of computer hardware
Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications
Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology
Able and willing to learn new as well as existing technologies
Be a contributing member of a Technical Team
Other duties as assigned or required

Requirements

CompTIA Security+ CE required
1 -3 years of Management Information Systems and Business Analytic required

Education:

HS Diploma or GED required.

Security Clearance:

Must be eligible to obtain a secret clearance. Requirements to obtain a clearance include US Citizenship, security investigation, etc.

Benefits