As a result of our phenomenal growth,
MSS Solutions, LLC has an opening for an
IT Support Administrator. If you are an experienced
IT professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!
A career at MSS is not just a job – it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.
The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.
Roles And Responsibilities
- Provide advanced support for desktops, laptops, and mobile devices (Windows, macOS, iOS, Android).
- Troubleshoot hardware and software issues, including operating systems and applications.
- Complete firmware upgrades on PCs and servers.
- Install, configure, and upgrade operating systems and enterprise software.
- Modify applications to meet departmental needs based on policies and standards.
- Participate in projects and completing proof of concepts.
- Monitor network services and equipment proactively to ensure optimal performance.
- Assist in the configuration and maintenance of network equipment and servers.
- Supporting IP telephony and mobile administration.
- Manage user accounts, groups, and permissions in Active Directory.
- Ensure compliance with security policies and access controls.
- Maintain accurate documentation of technical procedures and issues.
- Update knowledge base articles for common issues and solutions.
- Provide on-the-job training and orientation for new employees regarding IT systems and software.
- Educate users on best practices for software and hardware usage.
- Provide technical assistance to on-site and remote employees for hardware, software, and network issues.
- Troubleshoot and resolve problems related to Office 365 applications, email, and collaboration tools.
- Assist users with multi-factor authentication issues using DUO Mobile.
- Liaise with local ISPs and third-party vendors for support and service issues.
- Assist in the procurement of IT equipment and software.
- Serve as a point of escalation for Level 1 support staff, providing guidance and assistance as needed.
- Collaborate with senior IT staff on complex issues.
- Assist in implementing and maintaining IT security protocols.
- Conduct routine checks to ensure compliance with security policies.
- Deploy and manage endpoint protection.
- Monitor security alerts and incidents, taking appropriate actions to mitigate threats.
- Up to 30% travel to remote offices as needed for on-site support and training.
- Other such duties and responsibilities as assigned by the Company from time to time.
- Be available to work after hours and on weekends if needed.
Qualifications And Requirements
- High School Diploma or equivalent certification.
- 2+ years’ experience with O365 including Intune, Azure and Exchange.
- 2+ years’ experience with ticketing systems.
- 2+ years’ experience with Cisco Meraki and MDM design, configuration and troubleshooting.
- Network Cabling experience includes terminating network cables into patch panels.
- Onboarding and offboarding employees using MSS’s IT platforms.
- A+, MCP, Network +, are a plus.
- Flexibility to work varying hours.
- Ability to communicate technical information to non-technical individuals effectively.
- Strong attention to detail and ability to multitask.
- Preconstruction IT experience is a plus.
- Be able to work without supervision.
- Problem Solving under pressure.
- Lift up to 50lbs, be able to climb ladders and work in environments such as under desks and small data closets.
- Physical Demands: Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 50 lbs. occasionally, 5-10 lbs. frequently to lift/carry/move objects, files and documents.
- Must successfully pass a background check and drug test.
Work Environment: Work is performed in an office environment with air conditioning and bright lights.
Benefit Highlights
Benefits
At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:
- Medical/Dental/Vision Insurance
- 401k with Employer Contributions
- PTO
- Paid Holidays
- Employee Assistance Program
- Long-term Disability
- Short-term Disability
- Flexible Spending Plan
- Health Savings Plan
Additional Notes
- If you are unable to apply electronically and require an accommodation, please contact HRAdmin@msssolutions.com
- MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
MSS Employees, please visit the MSS Career Center or contact HR to apply.
