We are seeking a full‑time
IT Support Specialist to join our Information Technology team. This individual will serve as the
first point of contact for all IT-related issues across a hybrid corporate environment. The role requires strong technical troubleshooting abilities, excellent communication skills, and a solid understanding of endpoint, identity, networking, and security fundamentals.
The IT Support Specialist will ensure efficient day-to-day operations by resolving hardware, software, and network related issues, supporting endpoint deployments, maintaining documentation, and assisting with IT projects. This position requires
3 days per week onsite and
occasional travel to additional office or field locations.
Your are:
- An excellent communicator and customer focused professional who can translate technical issues into clear, supportive, user-friendly guidance - even in stressful situations
- Curious, energized by technology, and eager to learn, continuously expand your skills with modern tools, systems, and best practices
- Initiative-taking, detail-oriented, and adaptable, able to troubleshoot independently, document accurately, collaborate effectively, and thrive in a fast-paced, evolving environment
Core Responsibilities
- Provide timely resolution of Level 1 and Level 2 incidents related to hardware, software, network connectivity, user access, and security configuration
- Triage incidents, document troubleshooting steps, and escalate complex issues to senior staff when needed
- First level diagnostics of network related including: Wi-Fi authentication failures, captive portal issues, DNS/DHCP symptoms, basic router and switch troubleshooting, and VPN client logs
- Manage user and permission administration across Azure AD and Microsoft 365, including user lifecycle (create/disable accounts, group memberships, DLs, mailbox setup), troubleshooting signing and Conditional Access issues
- Manage unified communications and AV systems including Teams Phone and ensure conference room/Teams Rooms readiness by maintaining peripherals HDMI/BYOD functionality, firmware updates, and room booking integrations
- Enforce device security baselines, OS/third party patching, and endpoint protection/EDR health
- Generate weekly operational reports (ticket volumes, SLA attainment, top categories, mean time to resolution, endpoint compliance %)
- Create and maintain internal IT documentation, knowledge-based articles, SOPs, and troubleshooting guides
- Join rotating on call for priority incidents outside business hours; provide remote support to traveling/off site users with clear comms and workarounds
Required Qualifications
- Bachelors in IT/CS (or related) and 3–5 years in enterprise IT support
- Hands‑on proficiency with Windows 10/11 and macOS administration; strong M365 user support
- Practical experience with Intune/Endpoint Manager (device compliance, configuration profiles, app deployment) and Autopilot provisioning
- Working knowledge of Azure AD / AD DS, MFA, Conditional Access, and M365 licensing
- Network fundamentals: TCP/IP, DNS, DHCP, client VPNs; ability to diagnose endpoint connectivity
- Scripting exposure (PowerShell) for bulk/admin tasks; comfort with log analysis (Event Viewer, Console)
- Clear, empathetic communication; customer service mindset; ability to manage multiple priorities
Preferred Qualifications
- Certifications (any of): CompTIA A+ / Network+ / Security+, Microsoft MD‑102, MS‑900, AZ‑104 (helpful)
- Experience with endpoint EDR/XDR (e.g., Defender for Endpoint) and compliance reporting
- Familiarity with Teams Phone administration/user support and conference room/Teams Rooms setups (IVR, call queues, device policies).
- Experience contributing to policy aligned onboarding/offboarding workflows, security and license audits, documentation management, and 2FA usage
Work Conditions
- Hybrid work: 3 days onsite per week; occasional travel to satellite offices/sites
- Ability to lift/carry :30–40 lbs. for equipment work; after hours of work during maintenance or incidents when needed
