We are seeking a full‑time IT Support Specialist to join our Information Technology team. This individual will serve as the first point of contact for all IT-related issues across a hybrid corporate environment. The role requires strong technical troubleshooting abilities, excellent communication skills, and a solid understanding of endpoint, identity, networking, and security fundamentals.

The IT Support Specialist will ensure efficient day-to-day operations by resolving hardware, software, and network related issues, supporting endpoint deployments, maintaining documentation, and assisting with IT projects. This position requires 3 days per week onsite and occasional travel to additional office or field locations.

Your are:

An excellent communicator and customer focused professional who can translate technical issues into clear, supportive, user-friendly guidance - even in stressful situations
Curious, energized by technology, and eager to learn, continuously expand your skills with modern tools, systems, and best practices
Initiative-taking, detail-oriented, and adaptable, able to troubleshoot independently, document accurately, collaborate effectively, and thrive in a fast-paced, evolving environment

Core Responsibilities

Provide timely resolution of Level 1 and Level 2 incidents related to hardware, software, network connectivity, user access, and security configuration
Triage incidents, document troubleshooting steps, and escalate complex issues to senior staff when needed
First level diagnostics of network related including: Wi-Fi authentication failures, captive portal issues, DNS/DHCP symptoms, basic router and switch troubleshooting, and VPN client logs
Manage user and permission administration across Azure AD and Microsoft 365, including user lifecycle (create/disable accounts, group memberships, DLs, mailbox setup), troubleshooting signing and Conditional Access issues
Manage unified communications and AV systems including Teams Phone and ensure conference room/Teams Rooms readiness by maintaining peripherals HDMI/BYOD functionality, firmware updates, and room booking integrations
Enforce device security baselines, OS/third party patching, and endpoint protection/EDR health
Generate weekly operational reports (ticket volumes, SLA attainment, top categories, mean time to resolution, endpoint compliance %)
Create and maintain internal IT documentation, knowledge-based articles, SOPs, and troubleshooting guides
Join rotating on call for priority incidents outside business hours; provide remote support to traveling/off site users with clear comms and workarounds

Required Qualifications

Bachelors in IT/CS (or related) and 3–5 years in enterprise IT support
Hands‑on proficiency with Windows 10/11 and macOS administration; strong M365 user support
Practical experience with Intune/Endpoint Manager (device compliance, configuration profiles, app deployment) and Autopilot provisioning
Working knowledge of Azure AD / AD DS, MFA, Conditional Access, and M365 licensing
Network fundamentals: TCP/IP, DNS, DHCP, client VPNs; ability to diagnose endpoint connectivity
Scripting exposure (PowerShell) for bulk/admin tasks; comfort with log analysis (Event Viewer, Console)
Clear, empathetic communication; customer service mindset; ability to manage multiple priorities

Preferred Qualifications

Certifications (any of): CompTIA A+ / Network+ / Security+, Microsoft MD‑102, MS‑900, AZ‑104 (helpful)
Experience with endpoint EDR/XDR (e.g., Defender for Endpoint) and compliance reporting
Familiarity with Teams Phone administration/user support and conference room/Teams Rooms setups (IVR, call queues, device policies).
Experience contributing to policy aligned onboarding/offboarding workflows, security and license audits, documentation management, and 2FA usage

Work Conditions

Hybrid work: 3 days onsite per week; occasional travel to satellite offices/sites
Ability to lift/carry :30–40 lbs. for equipment work; after hours of work during maintenance or incidents when needed

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