At
McFarland Johnson (MJ),
you'll own your future. We're a
100% employee-owned firm with 80 years of experience delivering innovative engineering, planning, environmental, technology and construction solutions that make a lasting impact on the clients and communities we serve.
Certified as a
Great Place to Work, our employee-owners describe MJ's culture as
collaborative,
people-focused, and
supportive.
Join us, and help shape the future of infrastructure, together.
MJ is looking for someone to join our team as the
IT Support Technician. This role will provide support and coordination of McFarland Johnson's Information Technology needs. This position is responsible for installing and making repairs and upgrades to hardware and software systems and provides technical advice and support to network users.
Why Join Us?
- Career Growth: Accelerate your professional career with opportunities to lead, learn, and expand your expertise.
- Collaborative Culture: Work alongside multidisciplinary teams that thrive on creativity, support, and teamwork. Collaborative is the most frequent word used to describe MJ's culture in annual employee survey.
- Employee Ownership: As a 100% ESOP, your contributions directly shape our shared success ' you own your future.
- Innovation & Impact: Work on projects that push boundaries, drive sustainability, and create real-world solutions.
- Professional Development: From mentorship, ongoing technical training, and conferences we invest in your growth every step of the way.
- Work-Life Balance: Enjoy flexible schedules, generous PTO, and a culture that values balance so you can thrive both professionally and personally.
- Shape the next generation: For experienced professionals, MJ offers the chance to mentor emerging talent, share your expertise, and leave a lasting legacy in the industry.
Key Responsibilities
- Install hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
- Install and maintain various software packages.
- Assist in the customization and adaptation of existing programs to meet users' requirements.
- Provide telephone, in-person, and online support and training to end-users.
- Create clearly written how to documents and user guides.
- Provide updates, status, and completion information to managers and/or users, via helpdesk request system, voicemail, email, or in-person communication.
- Assist in research and procurement of computer accessories and supplies.
- Perform other duties as assigned.
Requirements
- An Associates degree in Information or Computer Technology.
- Minimum of 2 years' experience supporting PC hardware/peripherals, various software packages including Microsoft office suite.
- Ability to maintain AutoCAD, MicroStation, and familiarity with Citrix and VMWare environments is highly desirable.
- Must display exceptional customer service orientation as well as the ability to work in a collaborative, team-oriented environment.
- Ability to conduct and direct research into IT issues and products as required.
- Must possess a valid US drivers license in good standing and be able to travel to various offices for in-person support as needed.
- Ability to occasionally work after hours for maintenance and repairs.
Benefits & Perks
- Competitive base salary with performance-based incentive payment plan/bonus structure.
- Comprehensive benefits package, including medical, dental, vision coverage.
- Generous Paid Time Off, including Parental Leave.
- Company funded ESOP + 401(k) employer match.
- Ongoing technical training and professional development opportunities.
Join Us and Make a Difference
Join a team where
your work has purpose, your ideas are valued, and your growth is personal. Apply today and become a part of a company where you can
#ownyourfuture.
