The Tampa Bay Rays Information Technology department is looking for an energetic, enthusiastic, team player with a positive attitude to assist with the Help Desk functions of our front office.
Responsibilities
- Assist the Help Desk Team to deliver technological support.
- Properly document all calls, issues and subsequent resolutions.
- Provide user-level software support, including but not limited to, MS Office 365 (e.g., Word, Excel, Outlook and PowerPoint).
- Zoom and zoom phone support.
- Upgrade, repair, replace computers and printers as needed.
- Assist with software installations.
- Assist in collecting information for inventory purposes.
Experience/Skills/Requirements
- The ability to work under pressure, prioritize effectively, manage deadlines and possess exceptional organizational skills for our rapidly changing environment.
- Having strong interpersonal and communication skills is essential for team-based work.
- Basic knowledge of PC hardware and software installation.
- Familiar with Windows Operating Systems, Mac OS, and Linux.
- Familiar with Microsoft Office 365
- Familiar with major smartphone and tablets models and OS
- A basic understanding of various mobile device platforms and Macintosh.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
