Service Desk Analyst

First Tracks Technology • Full-time • Columbus, Ohio Metropolitan Area, US • 2m ago

Company Description

First Tracks Technology is an IT services provider dedicated to delivering exceptional IT support, Managed Services, and vCIO. We assist companies in implementing infrastructure and IT solutions to support their business needs. Our services range from end-user support to advanced virtualization solutions, ensuring comprehensive and reliable IT management.

Role Description

This is a full-time hybrid role for a Service Desk Analyst located in the Columbus, Ohio Metropolitan Area. The Service Desk Analyst will provide technical support, troubleshoot issues, and deliver excellent customer and end-user support. The role includes both on-site work and some work-from-home flexibility. The individual will perform daily tasks such as responding to service requests, diagnosing technical problems, and providing solutions in a timely manner.

Qualifications

Technical Support and Troubleshooting skills
Strong Analytical Skills
Customer Support and Customer Service skills
Excellent written and verbal communication skills
Ability to work independently and in a team environment
Experience with various IT systems and tools is a plus
Bachelor’s degree in Information Technology, Computer Science, or related field preferred
A+ Certification is a plus.
Microsoft 365 administration and support also preferred