Company Description
First Tracks Technology is an IT services provider dedicated to delivering exceptional IT support, Managed Services, and vCIO. We assist companies in implementing infrastructure and IT solutions to support their business needs. Our services range from end-user support to advanced virtualization solutions, ensuring comprehensive and reliable IT management.
Role Description
This is a full-time hybrid role for a Service Desk Analyst located in the Columbus, Ohio Metropolitan Area. The Service Desk Analyst will provide technical support, troubleshoot issues, and deliver excellent customer and end-user support. The role includes both on-site work and some work-from-home flexibility. The individual will perform daily tasks such as responding to service requests, diagnosing technical problems, and providing solutions in a timely manner.
Qualifications
- Technical Support and Troubleshooting skills
- Strong Analytical Skills
- Customer Support and Customer Service skills
- Excellent written and verbal communication skills
- Ability to work independently and in a team environment
- Experience with various IT systems and tools is a plus
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred
- A+ Certification is a plus.
- Microsoft 365 administration and support also preferred
