Tier 1.5 Engineer
Salary: up to $65,000+ Excellent Benefits
Location: Dallas, Texas
Experience working for an IT Provider / MSP is essential experience we are looking for
We’re hiring on behalf of a growing IT services provider based in Dallas, serving a wide range of SMB clients. They're looking for a 1 / 2 Engineer to provide external support to customers and resolve escalations whilst working on exciting projects.
This is not an internal IT position, we’re specifically looking for candidates with MSP experience who are comfortable supporting multiple clients in fast-paced environments.
What You’ll Be Doing:
- Provide remote support for end users with the opportunity to go onsite
- Troubleshoot O365, Windows Server, Active Directory Experience with OneDrive, SharePoint, Exchange Online
- Understanding on networking
- Printer, desktop, troubleshooting
Experience Required:
- 1–3 years of IT support experience
- Hands-on experience with Office 365, Windows Server, Active Directory
- Cloud Experience, Azure, Office 365 applications
- Strong troubleshooting instincts + a proactive, growth-driven mindset
Why Join?
- 100% employer-paid health, dental, and vision
- Generous PTO: 2 weeks sick + 2 weeks vacation (plus rollover perks)
- Cell phone allowance + yearly reviews and bonuses
- Hybrid setup: 4 days onsite, 1 day from home
- Exposure to diverse projects + strong long-term career growth
Sound like a fit? Send over your resume and we’ll be in touch.
