Tier 1.5 Engineer

Salary: up to $65,000+ Excellent Benefits

Location: Dallas, Texas

Experience working for an IT Provider / MSP is essential experience we are looking for

We’re hiring on behalf of a growing IT services provider based in Dallas, serving a wide range of SMB clients. They're looking for a 1 / 2 Engineer to provide external support to customers and resolve escalations whilst working on exciting projects.

This is not an internal IT position, we’re specifically looking for candidates with MSP experience who are comfortable supporting multiple clients in fast-paced environments.

What You’ll Be Doing:

Provide remote support for end users with the opportunity to go onsite
Troubleshoot O365, Windows Server, Active Directory Experience with OneDrive, SharePoint, Exchange Online
Understanding on networking
Printer, desktop, troubleshooting

Experience Required:

1–3 years of IT support experience
Hands-on experience with Office 365, Windows Server, Active Directory
Cloud Experience, Azure, Office 365 applications
Strong troubleshooting instincts + a proactive, growth-driven mindset

Why Join?

100% employer-paid health, dental, and vision
Generous PTO: 2 weeks sick + 2 weeks vacation (plus rollover perks)
Cell phone allowance + yearly reviews and bonuses
Hybrid setup: 4 days onsite, 1 day from home
Exposure to diverse projects + strong long-term career growth

Sound like a fit? Send over your resume and we’ll be in touch.

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