Manager, Operations

Houston Fitness Partners • Full-time • Salem, NH, US • $70k - $95k / year • 3m ago

Salem, NH16R Via Toscana, Salem, NH 03079-4844, United States of America
Pay :

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Manager, Operations

The Manager, Operations is responsible for establishing clear operational standards for all clubs and ensuring the field organization is equipped to execute against them. Working in close partnership with field leadership, this role gathers feedback to develop efficient, practical operating procedures that support consistent club performance.

This leader serves as the primary owner of all club-related projects including new openings, remodels, and re-equips. They must collaborate cross-functionally to ensure all timelines, milestones, and deliverables are met. The Manager, Operations will also act as an expert on club layouts, optimizing equipment placement to enhance the member experience and stay ahead of competition. This includes conducting equipment tests, pilots, and industry evaluations to stay ahead of emerging trends.

Additionally, the Manager, Operations will provide ongoing guidance, support, and best practices to the broader Operations team as needed, strengthening overall organizational alignment and operational excellence.

Essential Duties and Responsibilities:

Create, maintain, and lead the club projects strategy in alignment with Taymax’s Internal Global Operations strategies. In partnership with the Global Operations Team, oversee the effective execution of all major club projects, including: New Club openings, Club Remodels and Re- equips.
Partner cross-functionally with Marketing, Human Resources, Facilities, Finance, IT, Development, and Construction to design and implement programs, processes, and communications that support Taymax’s broader business goals.
Champion, inspire, and motivate Club Teams throughout all project phases, ensuring strong engagement, alignment, and execution across the field.
Serve as the project manager for all club projects, facilitating cross-functional planning meetings, gathering input from key business partners and Field Leadership, creating project plans and guiding teams toward seamless and successful project delivery.
Develop the strategy for needed Standard Operating Procedures (SOPs) by partnering closely with the Operations team and field leaders to ensure processes are efficient, practical, and aligned with both business needs and field feedback.

Essential Duties and Responsibilities:

Lead pilots and equipment tests to evaluate new products, layouts, technology, and operational enhancements, ensuring Taymax remains ahead of industry trends and prioritizes the member experience.
Act as the liaison to the Planet Fitness Club Support Center, staying informed on PF standards, reporting expectations, and compliance requirements, and ensuring Taymax clubs consistently meet or exceed brand standards.
Establish and maintain strong partnerships with Field Leadership and HQ teams, acting as an advocate for clubs and ensuring field perspectives are represented in decision-making.
Develop and deliver presentations to large teams on best practices, new programs, SOPs, and operational implementations, ensuring clarity, engagement, and adoption.
Continuously improve training programs, materials, and operational processes based on business needs, performance insights, and field feedback.
Take on miscellaneous projects as business needs dictate, demonstrating adaptability, ownership, and a solutions-oriented mindset.
Influence partners and stakeholders by effectively advocating for the needs of the field and the long-term interests of the business.

Skills & Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working knowledge of Microsoft PowerPoint, Office, Excel and SharePoint; Sway preferred.

Proven ability to handle multiple tasks and differing priorities in a constantly changing and demanding environment using excellent organizational, communication, negotiation and scheduling skills.
BA/BS Degree required.
Back office operations and/or field experience required
Project management skills preferred
Must be able to travel to clubs within our Canadian market and maintain eligibility to do so.
Must posses and maintain a driving record that will allow driving on behalf of the business.
This role will be in person in an office setting

Travel: This position will be required to travel, as needed. A presence may be needed at each club project, with travel totaling between 30-40%

Physical Demands: This position is required to talk in person or on the phone. Ability to continuously stand or walk, bend, squat and occasionally lift up to 50 pounds. This job is subject to a variety of physical conditions when in the club environment.

Work Environment: This job also operates in a professional office environment and uses standard office equipment, such as computers, phones, copiers, filing cabinets, fax machines.

Why You’ll Love Working Here

Collaborative, supportive, fast-paced and fun work environment.
Opportunities to take ownership and make an impact.
Competitive compensation and benefits package, including a free gym membership.

Our office is located in the heart of Tuscan Village in Salem, NH — one of the region’s most vibrant live–work–play communities. Employees enjoy all the convenience and energy of this growing destination, surrounded by great restaurants, shops, and outdoor spaces. Whether you’re grabbing coffee on way to the office, meeting friends for lunch, or running errands after work, everything you need is just steps away. With easy access to I-93 and plenty of parking, commuting is simple — and the atmosphere can’t be beat.

About Us

Taymax Group, LP is a multi-unit franchisee of Planet Fitness, which is one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. Taymax owns and operates over 175 clubs in California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, and Ontario and the Atlantic Provinces in Canada, and has plans to double its club count over the next 5 years. Taymax is one of the largest and fastest-growing franchisees in the Planet Fitness system, consistently experiencing double digit growth per year. Taymax is backed by Trilantic North America, a New York-based private equity firm managing $9.9 billion of aggregate capital commitments. Taymax has been the recipient of several prestigious awards from the franchisor including Developer of the Year in 2016, 2018, and 2019 and Franchisee of the Year in 2018. Taymax’s corporate office is located in Salem, New Hampshire.

With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent franchisees, like Taymax.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.

Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic.

Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at hr@taymaxgroup.com to make an accommodation request.

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Taymax Group never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.