This position is incentive eligible.

Do you want to join an organization that invests in you as a(an) Director Patient Safety? At Parkland Medical Center, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

Advance a patient safety program that promotes a culture of safety and the elimination of avoidable harm.

Essential Functions:

Systems Thinking and Reliable Design Expectations

Prevent future harm by initiating and overseeing proactive evaluation and redesign of systems to improve care processes (e.g. forcing functions, checklists, error causation thinking, human factors, applied informatics, culture).

Support improved outcomes by emphasizing both appropriate behaviors and robust systems that include concise accountability measures and follow-up.

Improve consistent delivery of evidence-based care and reduction in preventable harm by focusing on reliability and applying the principles of reliable design.

Reduce variation in care delivery. Partner with the Patient Safety Organization to explore identified variations when appropriate.

Utilize alerts and best practices (e.g. Sentinel Event Alerts) to perform gap assessments and implement strong actions that will alleviate identified gaps.

Identification and Mitigation of Patient Safety Risk Expectations

Effectively report, investigate, and analyze patient safety incidents, medical errors and potential risks in the facility.

Facilitate thorough and credible serious event analysis that result in strong sustainable improvement strategies.

Facilitate thorough and credible failure mode effect analysis to identify and mitigate unintended adverse patient outcomes and evaluate effectiveness of process changes.

Perform Patient Safety Rounds that identify patient safety risks. Empower staff to identify and participate in resolution of patient safety concerns.

Coordinate disclosure of serious events to patients and/or families in accordance with organizational policy and regulations.

Assure timely reporting of Patient Safety Work Product (PSWP) to the Patient Safety Organization.

Actively participate in PSO learning collaboratives. Ensure implementation of best practices, alerts, and updates to drive patient safety improvement.

Safety Culture Advancement Expectations

Champion completion of Culture of Safety Survey.

Facilitate analysis of culture of safety survey results such that data-driven action plans lead to targeted outcomes.

Support and encourage harm reporting throughout the organization through a non-punitive, just event reporting system.

Provide feedback that acknowledges both the value of event reporting and review of reported events.

Facilitate thorough and credible review of events that address both system and individual accountability.

Patient Safety Education Expectations

Include patient safety in new hire orientation presentation (e.g. PSO membership, reporting expectations, safety culture)

Provide ongoing education to leaders, clinicians and staff on the science of safety (high reliability, effective communication, sustaining awareness/alertness) and patient safety initiatives.

Partnership with Executive and Clinical Leaders Expectations

Work with facility leaders and managers to ensure thorough, credible and timely event management.

Join with facility leaders to identify and hardwire behavioral norms that promote a culture of safety.

Work with facility leaders to ensure understanding of and compliance with the National Patient Safety Goals.

Partner with facility leadership to establish activities that enable and sustain an open and fair environment promoting learning, safe systems, and appropriately managing behavioral choices related to patient safety (e.g. Patient Safety Rounds, Event Response, Disclosure).

Partner with Quality to complete the NQF Safe Practices section of the Leapfrog Hospital Survey.

Patient and Family Engagement Expectations

Engage patients/families when appropriate in the patient safety program.

Seek input from patients/families involved in harm or close-call events as appropriate

Measureable Reduction in Avoidable Harm Expectations

Oversee the management and use of event information to benchmark and track progress to zero avoidable harm.

Provide analysis and identifying trends from reports (e.g. event reports, SHARP report, Service Line Dashboards) to track progress of improvement strategies. Spread and sustain improvement.

Present informative and actionable patient safety reports to appropriate committees to include high level presentations to Leadership, Medical Executive Committee and Board of Trustees. Include the patient’s story of harm.

Risk Management/Claims Activities (if not otherwise assigned)

Work with defense legal counsel to coordinate the investigation, processing and defense of claims against the facility; records, collects, documents, maintains, and provides to defense attorneys any requested information and documents necessary manage facility claims while maintaining privilege of PSWP.

Notify HCI of all actual and potential claims.

Work with security on procedures to reduce the frequency and/or minimize the severity of property loss or assets.

Contract Review.

Manage non-HCI cases: accept/process subpoenas, visitor events, property loss or theft, etc.

Promotes internal and external customer satisfaction

Builds and promotes a culture of service excellence and continuous improvement

Attendance, works as scheduled

Qualifications:

Bachelor’s degree in healthcare related field – Required

Master’s Degree – Preferred

Certification in Patient Safety (CPPS) required; if not already CPPS, must obtain certification within 12 months of hire.

Experience:

Clinical background preferred.

Three to five years healthcare experience in patient safety, risk, and/or quality preferred. Healthcare experience should be recent and within a clinical setting such as Hospital, Ambulatory Surgery Center, etc.

Benefits

Parkland Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
Wellbeing support, including free counseling and referral services
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Grow your career where your work truly matters—at Parkland Medical Center.

Located in Derry, NH, Parkland is an 86-bed regional acute-care hospital and a designated Level III Trauma Center, delivering high-quality care to the community with compassion and innovation. As part of HCA Healthcare’s trusted network, you’ll be connected to Catholic Medical Center in Manchester, Portsmouth Regional Hospital in Portsmouth, Frisbie Memorial Hospital in Rochester, three freestanding ERs, and more than 70 care sites across New Hampshire.

With nearly 5,000 colleagues—including 1,500 nurses and 1,000 affiliated physicians—HCA Healthcare offers a supportive, team-oriented environment where your contributions are valued, your growth is encouraged, and your impact is felt every day. Join us and be part of something bigger.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Director Patient Safety opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Parkland Medical Center

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