Apply
Job Type
Full-time
Description
General Summary: Provide hardware and software user and desktop support including computer, phone, printing, and scanning support. Monitor and respond in a timely manner to helpdesk support requests.
Essential Job Functions
- Provide hardware and software desktop support, both in person and remotely for all locations.
- Provide customer service and answer questions to resolve issues for employees in person, via telephone and help desk tickets.
- Perform desktop/laptop imaging.
- Perform other duties that may be necessary.
Requirements
Education/Experience: Associates Degree in Information Systems or related field.
Other Requirements: Schedules will change as department needs change. Travel as needed.
Knowledge
Performance Requirements:
- Knowledge of operating systems, word processing, database applications, spreadsheet applications, e-mail applications, and diagnostic utilities.
- Knowledge of troubleshooting and operating computer equipment, servers, switches, and networks.
- Knowledge of customer service related concepts. Knowledge of HIPAA and OSHA regulations.
Skills
- Skill in organizing tasks.
- Skill in using customer service skills.
- Skill in problem solving.
- Excellent adaptability skills.
Abilities
- Ability to communicate effectively in user friendly terms both orally and in writing.
- Ability to be a team player with effective interpersonal skills.
- Ability to solve problems and work independently.
